Happy Faces | Entertainment for Parties

Thank you so much for the kind review, Jackie! We had a blast!

Thank you so much for choosing me as your facepainter, Aubrena! It was such a fun day.

Thank you so much! This event was a blast!

Hi Ryan, We're so sorry to hear you leave this comment. When you initially inquired for the bounce house, I would have been able to accommodate you with a trusted vendor we typically use. We have a select group of very reliable vendors we use for bounce house events. By the time you got back to us 24 hours before your event, I had informed you that we wouldn't be able to accommodate your request because of the last minute notice and all my trusted vendors were booked. You told me you were disappointed and were going to leave a bad review, although you still hadn't confirmed or reserved the event date, despite multiple attempts to reach out to you. Because of this, we felt bad and did our absolute best to secure a vendor we had never used before, and unfortunately, he happened to be extremely unprofessional and has since been fired. We have never had this experience with any of our normal trusted vendors. We will never use this vendor again for any other customers in the future. To make it up to you for your inconvenience, we extended the bounce house rental time for double the amount and gave you a refund. I'm so sorry you were upset with the experience. We did our absolute best to make it up to you. Also, we were unable to do anything about the dirt because the photos you sent after showed your backyard had no grass at all, only dirt, and you requested a water slide. When dirt comes into contact with wet feet, unfortunately, it can make the slide muddy. We had no idea your backyard was in that condition, otherwise we would have informed you of that risk or recommended the dry slide instead. Additionally, the air bubbles are completely normal for any bounce house. They let out small amounts of air so the bounce house material does not pop. Every bounce house across every company has this. The videos you sent us with the kids in it showed the bounce house was completely inflated and able to support the children with no sinking at all. The vendor did not use tarps because it is a safety hazard with water equipment. People can slip on it. We have never had any issues with normal backyards that have grass or sand. I hope you can understand. Also, the balls were included with the dry bounce house, not the water slide bounce house. Because you booked the water slide instead, we did not provide them. If there's anything else we can do to correct this experience, please let us know.