FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
FAQ: Understanding Our Pricing at Miami Sun Handyman At Miami Sun Handyman, we aim to provide clear and upfront pricing for all our services. Our pricing is primarily based on the complexity and duration of the project. We provide detailed, itemized quotes that include the costs for materials, labor, and any other necessary expenses. This ensures that you have a clear understanding of where your money is going. Are there any additional fees that customers should be aware of? We pride ourselves on transparency. Any potential additional fees, such as for unexpected complications or additional services requested during a project, are communicated immediately. We ensure that you approve any changes that affect the final cost before proceeding. This approach helps avoid any surprises when you receive the final bill. Do you offer discounts? Yes, we offer a variety of discounts to make our services more accessible. These include discounts for seniors, military personnel. We also run seasonal promotions throughout the year. Please ask about our current discounts when you book your service to ensure you receive the best possible rate. Is the quote provided the final price, or are there circumstances where it might change? The initial quote we provide is based on the estimated scope of work discussed. If during the project we encounter unforeseen issues that require additional labor or materials, we will discuss these with you and provide an updated estimate. No additional work will be undertaken without your approval, ensuring that you remain in control of your budget. How can customers make payments? We accept several forms of payment, including cash, Apple Pay, Google pay and all major credit cards. Payment terms typically include a deposit at the start of the project with the balance due upon completion. For larger projects, we may arrange a payment schedule that aligns with the project milestones.
- What is your typical process for working with a new customer?
FAQ: Our Process for New Customers at Miami Sun Handyman 1. Initial Contact: When you reach out to us, either via phone, email, or our website, we will ask for a video/photos/blueprints(if you have any), also we can go on a video call to assess an amount of work to be done. This initial discussion helps us understand your project needs and expectations. 1.2. On-Site Evaluation: We can also visit your home or project site to assess the scope of work. This allows us to gather more details and give you more precise estimate. Note: Our On-Site Evaluation price is $120 and it's gonna be deducted from your final bill, if you end up booking us, and if the project is more than $800. 3. Detailed Quote: After the evaluation, we will provide a detailed quote that outlines the costs for labor, materials, and any other expenses related to your project. We aim to be transparent, so there are no surprises. 4. Project Planning: Once you approve the quote, we will schedule the project at a time that is convenient for you. We will also discuss and plan all the necessary steps, timelines, and any preparations needed on your end. 5. Agreement and Deposit: Before work begins, we will finalize a service agreement that outlines the project details and terms. A deposit is usually required to secure your slot and cover initial material costs. 6. Project Execution: Our skilled team will start working on your project, adhering closely to the planned timeline and keeping you updated on the progress. We ensure to maintain a clean and safe work environment throughout. 7. Final Walkthrough and Adjustments: Upon completion of the project, we will conduct a final walkthrough with you to ensure your complete satisfaction. Any adjustments or touch-ups needed will be handled promptly. Final Payment and Feedback: Once you are satisfied with the work, the final payment is made. We appreciate feedback to continuously improve our services and customer satisfaction. Do you provide ongoing support after project completion? Yes, we stand by the quality of our work and offer a 1 year satisfaction guarantee. Should any issues arise post-completion, we are available to provide necessary support and make any needed corrections.
- What education and/or training do you have that relates to your work?
FAQ: Education and Training at Miami Sun Handyman Our team is composed of highly skilled professionals with a diverse range of qualifications that directly support the quality of work we provide: 1. Technical Education: We have formal education from technical colleges or vocational schools in areas relevant to our services, such as electrical engineering, and home repair. 2. On-the-Job Training: We believe in continuous improvement and learning. Our team regularly participates in on-the-job training sessions led by experienced supervisors. This training helps refine their skills and ensures they are capable of handling a wide range of challenges. 3. Customer Service Training: Beyond technical skills, our team is trained in customer service to ensure a positive, respectful, and friendly interaction with all our clients.