FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Fair and competitive pricing: Each estimate is tailored to the type of work and site conditions. Full transparency: There are no hidden fees. Everything is detailed before starting. Available discounts: We offer discounts for multiple jobs, returning customers, or referrals. Minimum service fee: $[specify if applicable], which covers travel and diagnostic. Payment methods: Cash, bank transfer, Zelle, or others (specify). Flexibility: We work within the client’s budget whenever possible, without compromising quality.
- What is your typical process for working with a new customer?
Initial contact: The client reaches out to explain their needs or request a service. Job evaluation: We gather key details (type of property, location, photos if possible) and, if necessary, schedule an inspection visit. Personalized estimate: We send a clear estimate, with a breakdown of materials, labor, estimated time, and terms. Client approval: Once the estimate is approved, we schedule the job start date. Service execution: We complete the work within the agreed timeframe, maintaining cleanliness, organization, and professionalism. Review and delivery: We verify with the client that everything is satisfactory before closing the service. Payment and follow-up: Payment is made as agreed, and we remain available for any future questions or maintenance.
- What education and/or training do you have that relates to your work?
Technical training with 10 years of hands-on experience in the field. Certified courses in [mention relevant courses, such as A/C installation, decorative painting, blueprint reading, etc.]. Ongoing training to stay up to date with new technologies, tools, and industry regulations. Knowledge of workplace safety and compliance with local codes.