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Stephanie MopStars.CleaningCo

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About
I’ve been in business for over 5 years. As growing up I always took cleaning as a hobby. I’m very detailed and don’t leave any corners behind. Cleaning houses is something I am passionate for. I love satisfying my clients with comfortable, peace, and very calm homes.
Overview

Hired 4 times

Background checked

2 employees

7 years in business

Business hours

This pro hasn't listed their business hours.

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Services offered
Floor type

Hardwood

Laminate wood

Concrete

Tile

Property type

Residential

Commercial

Projects and media
Projects and media
Reviews

Customers rated this pro highly for responsiveness, punctuality, and work quality.

3.7

3 reviews

5

67%

4

0%

3

0%

2

0%

1

33%

pro avatar
Michael M.

Dec 23, 2024

Spectacular job! I was in need of a cleaning service last minute before the holidays and Stephanie responded almost immediately. She was so accommodating and managed to fit me in despite the busy season. The cleaning was thorough, and my house looked amazing, way better than I expected for such short notice. I really appreciated how professional and efficient she was. Highly recommend her services if you need a quick and quality cleaning!"
pro avatar
Myrick M.

Dec 22, 2024

•

Hired on Thumbtack

We hired Stephanie through Thumbtack after our regular cleaning lady canceled last minute. Unfortunately, this was a costly mistake. Stephanie charged more than our regular cleaning service, but the quality of her work was significantly below expectations. From the start, there were red flags. Stephanie assumed we wouldn’t be home during the cleaning and incorrectly claimed that Thumbtack has a “no-client-contact policy.” After checking the Thumbtack website, I found no such policy. Despite this miscommunication, we allowed her to proceed. Stephanie arrived with very few cleaning supplies, which was surprising given the premium price she charged. Even more concerning, the work she performed was subpar. The rugs were not cleaned, surfaces were not wiped or dusted, the white toilets were left visibly dirty, and my son’s room looked exactly as it did before she arrived. Basic tasks like making the bed were also neglected. After pointing out areas she missed, her corrections were insufficient. Once she left, we had to go back and clean the house ourselves because multiple areas, including the showers and floors, were still dusty or dirty. Stephanie claimed she spent over three hours doing a deep clean, but she was only at our home for two hours, which is not enough time to justify the lack of thoroughness or the price charged. This service was not efficient, not thorough, and did not meet even basic cleaning standards. For the amount we paid, this was unacceptable, and I would not recommend hiring Stephanie under any circumstances. Save your money and hire a professional who delivers the quality of service you deserve.

Details: 3 bedrooms • 2 bathrooms • Standard cleaning • No pets in home • Just once

House Cleaning
pro avatar
Yana G.

Dec 21, 2024

Excepcional
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Stephanie Rodriguez

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