FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Lunabase focuses on transparent pricing, making it easy for property owners to understand the fees they will be expected to pay, consisting of (1) our management fees, (2) cleaning costs (charged to guests and paid to Lunabase, who pays cleaners), (3) additional consumable and maintenance fees, and (4) we provide our clients monthly owner statements that provide a comprehensive overview of all commissions and fees to be paid. Finally, during our initial engagement conversations, we can provide a customized short-term rental income analysis, broken down by month.
- What is your typical process for working with a new customer?
Our process of working with new customers consists of (1) initial meeting, where we both the new customer and Lunabase evaluate one another, ensuring we both meet the criteria to work together. In this meeting, Lunabase will provide a comprehensive overview of our business and experience, our full-service offering, and we will questions needed to qualify our new potential client. (2) Next, we will provide a property analysis to our prospective client, setting a baseline estimate for the property, ensuring these estimated forecast (based on 3rd party market data) is acceptable. (3) Once our prospective client is ready to move forward we will send an Orientation Package, which contains our Management Agreement, along with additional information needed to start our new engagement. The total process from start to first rent can take between 2-6 weeks, varying based on each unique property.
- What education and/or training do you have that relates to your work?
Our team of qualified professionals have over 45 years of combined Sales, Marketing, and Hospitality Management experience, along with over 10 years of Short-Term Rental experience.