FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At OHM Repair, we prioritize transparency and value for your appliance repair needs in Southwest Florida. Our rates are competitive and customized to suit your budget, with no hidden fees. Before we start any repair, we provide a clear estimate so you know exactly what to expect. You only pay after the repair is completed to your satisfaction, ensuring peace of mind and trust in our service. Additionally, we offer discounts for returning customers and seasonal promotions, allowing you to save even more on quality repairs.
- What is your typical process for working with a new customer?
At OHM Repair, we strive to make the appliance repair process smooth and hassle-free for our customers in Southwest Florida: Initial Contact: When you call us, we schedule a convenient appointment time. Appointment Confirmation: You'll receive a text message confirming the appointment details, including the technician's name and arrival time. You'll also receive a reminder when the technician is en route. Diagnosis and Estimate: Our technician arrives promptly and diagnoses the appliance issue. They'll explain the problem clearly and provide a transparent estimate for the repair cost. We stand behind our diagnostics with a guarantee. Customer Approval: Once you agree to proceed with the repair, we begin work immediately. Payment: You only pay after the repair is successfully completed and your appliance is working as it should. We prioritize your satisfaction and aim to provide reliable, professional service with every repair job.
- What education and/or training do you have that relates to your work?
At OHM Repair, we are dedicated to providing expert appliance repair services in Southwest Florida. Our technicians are highly qualified with extensive education and training, including: Manufacturer Certifications: We have undergone specialized training programs from leading brands such as Samsung, LG, Whirlpool, GE, and more. This ensures that we have in-depth knowledge of their appliances and can perform repairs to manufacturer standards. EPA Certification: Our technicians are EPA certified, demonstrating our commitment to environmental responsibility and safe handling of refrigerants during HVAC and appliance repairs. Continuous Education: We stay updated with the latest advancements in appliance technology through ongoing education and training. This allows us to tackle even the most complex appliance issues effectively. Years of Experience: With years of hands-on experience in the field, we have encountered and successfully resolved a wide range of appliance problems. Customer Service Excellence: Beyond technical expertise, we prioritize excellent customer service. Our goal is to ensure your complete satisfaction with every repair job. When you choose OHM Repair, you can trust that your appliances are in capable hands. We combine knowledge, skill, and dedication to deliver reliable repair services tailored to meet your needs.