- What should the customer know about your pricing (e.g., discounts, fees)?
As a rule, we do have standard rates for the services we offer. However, each job we undertake has it's own set of unique requirements wherein we will assess those requirements so as to offer our clients the best and most affordable price we can while satisfying their project requirements.
- What is your typical process for working with a new customer?
Typically we will make an appointment with a new customer at their location to see first hand the work they desire. During the initial visit we will take measurements, evaluate what work is required, what work is desired, what sort of budget they have set, and put together a game plan with the client based upon their individual requirements. On conclusion of the initial consultation, we will set a time to meet to start the selection process for materials. Once the materials have been selected, we will typically put an accurate bid together outlining the full scope of the remodel.
- What education and/or training do you have that relates to your work?
I have attended numerous installation seminars and training classes sponsored locally by various flooring distributors, as well as attending national trade shows to supplement both product knowledge as well as staying abreast of the latest in installation methods.