FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At R.J. Kielty we believe in honest, upfront pricing with no hidden surprises. We provide flat-rate pricing before any work begins, so you'll know the cost before we start. We also offer seasonal promotions, financing options for qualifying purchases, and savings through our Kielty Cares Plans, which include benefits like priority scheduling, discounts on repairs, and no overtime charges. Our goal is to provide quality workmanship and value-driven solutions at a fair price.
- What is your typical process for working with a new customer?
Our process begins with scheduling a convenient appointment through our friendly customer service team. When your technician arrives, they will be professionally uniformed, background-checked, drug-tested and wear shoe covers to help protect your home. After performing a thorough inspection and diagnosing the issue, we'll explain your options and provide upfront, flat-rate pricing before any work begins. Once you approve the work, we'll complete the job using quality workmanship, clean up the work area, and ensure you're completely satisfied before we leave. As a family-owned company serving Florida since 1973, our commitment is to make every customer feel confident, informed, and valued through the entire experience.
- What education and/or training do you have that relates to your work?
R.J. Kielty has proudly served Florida homeowners and businesses since 1973. Our team consists of licensed, highly trained professionals who receive ongoing education to stay current with the latest plumbing, HVAC, electrical, generator, and water treatment technologies, industry best practices, and safety standards. Through continuous manufacturer training, hands-on field experience, and regular technical education, our technicians are equipped to diagnose problems accurately and provide lasting solutions.