FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
My customers should know that my 30 years of experience is going to save time and money as well as ensure that the workmanship is of the highest quality possible. I do my best to keep my prices competitive. On an industry scale, I am actually still lower than most companies and my customers receive better service and a higher quality product. I save my customers money by not spending more time than necessary troubleshooting, I usually know what the cause of the problem is before I arrive at the customer's home, if I do not it will take only a minute until I do, as others are spending time trying to troubleshoot the problem I already have the problem solved and on my way. Taking this into consideration, it's much more cost-effective to hire an experienced professional like myself.
- What is your typical process for working with a new customer?
On service calls it is important to gather as much information as possible as to what the system is doing, what it's not doing, are there any other changes that the system has just recently appeared in the system, has anyone been digging in the yard, and anything else that may help me determine the cause of the problem. I always refer to the cause of the problem due to the fact that the obvious fault in the system might not appear to have a cause or an effect somewhere else in the system. sometimes showing up and repairing the obvious fault but not looking a little deeper can cause the homeowner to spend additional money which they shouldn't have to be wasting. A very good example is a homeowner who calls because the timer quit working, the tech shows up and sees that the timer has no display and no power, so he replaces the timer, but he didn't realize that he could have replaced the fuse, and saved the customer the cost of a new timer if experienced he would have known that something caused the fuse to blow and now he has to find which valve has the bad solenoid. locate that valve and replace the bad solenoid, put a new fuse in the timer and the problem is sorted. now he doesn't have to come back and charge another service call, and don't have to figure out why a brand new timer isn't working, and most of all he doesn't have to explain to the homeowner why the new timer caught his garage wall on fire. On installs, as of lately, I have been obtaining the potential customer's address, I then get the lawn measurements from google earth and from there I can design the system and get my parts take off. All I need is the water source and the location of shrub beds. With that information, I can give them an accurate price along with an accurate design, this way they can see exactly what they are getting. as of recently, I have been designing with the use of a computer but from time to time, I still pick up my pencil and drawing tools, but not so often anymore.
- What education and/or training do you have that relates to your work?
My certifications are listed above. I have 30 years of experience, my certification as an Irrigation design specialist and product technician comes from Hunter University. My 2-wire decoder system design, troubleshooting, and estimating certifications come from both Hunter University and Rainbird Irrigation Inc. My Landscape lighting design and estimating certification from Hunter University as well as holding a certification from Vista lighting. Moisture control systems certification from U. G. M. O. technologies. Pump and Pumping station design and troubleshooting training certification from Goulds pumps as well as membership in Gould's professional dealers association.