FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We offer competitive and transparent pricing, always based on the size and condition of the item to be cleaned. New customers receive 20% off their first cleaning as a welcome offer. No hidden fees — what we quote is what you pay.
- What is your typical process for working with a new customer?
We start with a quick consultation via message or call to understand the customer’s needs. Then we schedule a visit, arrive on time, explain our cleaning process, and begin the service using professional equipment. We finish by reviewing the results together and ensuring full satisfaction before payment.
- What education and/or training do you have that relates to your work?
We’ve completed hands-on training with industry-standard extraction equipment, and we stay updated on safe, effective cleaning techniques for different fabric types. Our team is also trained in customer service, odor removal, and allergen control.