FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Laptop screen replacements: PC $149-$279, MacBook Air $299-$399, MacBook Pro $349-$599. All prices include parts, labor, and return shipping. For the most accurate quote, please include your laptop model number in your first message (found on a sticker on the bottom). Diagnostic is $50, waived with approved repair. Veteran and senior discounts available.
- What is your typical process for working with a new customer?
You message me with the issue and laptop model number. 2) I provide a quote within minutes. 3) You ship the laptop to me or drop it off locally in Orlando. 4) I diagnose, confirm the cost, and get your approval before any work begins. 5) I complete the repair and ship it back within 3-5 business days. No surprises, no hidden fees.
- What education and/or training do you have that relates to your work?
I have 10+ years of hands-on IT experience across hardware repair, software troubleshooting, software development, system configuration, networking, and cybersecurity. I’ve also completed platform-specific training (including enterprise systems like Icertis) and continuously stay current with evolving technology through real-world application and self-driven learning.