FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our prices are very competitive, and we also offer a 10% discount to the customer that decides to sign the contract during our initial estimate.
- What is your typical process for working with a new customer?
1. Get a free estimate: To book a spot in our schedule, we require a 30% deposit and authorization to do the work on your home. 2. Within one week of reserving a spot, you will get a phone call from our production manager to start talking about the colors and potential start date. On this call, we will also address any other concerns or details that need to be managed prior to starting work on your home. 3. 2-3 weeks before the start date, test patches will be done to ensure you like your color selection. At this point, we will also provide anything you need for approval from an HOA. 4. The week leading up to the job, you can expect phone calls to keep you updated on the estimated start date and any changes due to weather or unforeseen delays in our work schedule. 5. Before starting the job, we will power wash the house. 6. During the job, we will let you know what time you can expect us to start work each day. We will talk with you daily about the progress of the job and any concerns so we can address those right away. 7. At the end of the job, we’ll take you around the house to do any last touch-ups before we ask for the final payment. We would also appreciate it if you would fill out a short survey letting us know how the process was for you. Your feedback is very valuable to us. We would also appreciate any referrals or a reference letter to express your satisfaction with the work we do and with our company.
- What types of customers have you worked with?
Mainly we work with residential customers, we paint houses as small as 1,000 SF to 12,000 SF, and also do approximately 30% of commercial work.