FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is transparent and based on the size of the space, level of detail required, and frequency of service. We offer discounts for recurring cleanings and no hidden fees—what we quote is what you pay. For specialty services (e.g., move-out or deep cleaning), we’ll provide a clear estimate before work begins. We are typically not the cheapest option, as our pricing reflects detailed deep cleaning, trained teams, and enough time on site to do the job properly.
- What is your typical process for working with a new customer?
We start by understanding your cleaning needs, priorities, and any special instructions. From there, we provide a clear quote, schedule a convenient date, and send you a confirmation. On the cleaning day, our trained team arrives fully equipped, works efficiently, and checks that everything meets your expectations before leaving.
- What education and/or training do you have that relates to your work?
Our team members receive thorough training in professional cleaning techniques, safe product usage, and customer service. We follow industry best practices and continuously update our methods to ensure safe, effective, and environmentally responsible cleaning.