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TrustHome Properties, Inc.
TrustHome Properties, Inc.

TrustHome Properties, Inc.

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Management needs
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Introduction
Our organization has been the cornerstone standard for property management excellence in Orlando for over 50 years. Our team's combined property management experience spans more than 100 years in Orlando, Winter Park, Four Corners, Lake Nona, Winter Garden, and surrounding communities. This local longevity means we have the professionalism, knowledge, and vendor connections to meet your needs as a property owner or investor. We work with home owners and investors who have two specific goals in mind: retain more cash flow for you and prolong the value of your investment. We facilitate those results through efficient, automated, and unparalleled service-oriented property management. Long term contracts can be a barrier, so we operate a month to month management agreement with no termination fee. There’s no reason not to try our services!
Overview

Hired 2 times

Background checked

13 employees

56 years in business

Business hours

This pro hasn't listed their business hours.

Payment methods

This pro accepts payments via Check and Credit card.

Social media

Facebook, Instagram

Projects and media

9 photos

Projects and media

9 photos

Specialties
Management needs

Reviews

Customers rated this pro highly for professionalism, responsiveness, and punctuality.

Great 4.7

43 reviews

5
93%
4
0%
3
0%
2
0%
1
7%

pro avatar
Past Customer
Apr 30, 2021
·

From Google

From Google

Awesome company with great people!
TrustHome Properties, Inc.'s reply
Natalie, thank you for the feedback!
pro avatar
Past Customer
Jun 4, 2021
·

From Google

From Google

Dear Ms. Cynthia Torres,I wish to take this opportunity to thank you for the fantastic work you are doing as a member of the Warner Quinlan Property Management Team serving our area. In the short time that you have been our property manager, you have resolved situations that I have been challenged with for quite some time that several managers before you did not. As a tenant, it is simply refreshing and reassuring to have you in this role, or any leadership role, and I am certain that property owners share the sentiment. I have been a loyal tenant of Warner Quinlan for several years and can honestly say that I have witnessed excellence at its best since you joined their team. Your incredible commitment to serve, your selfless disposition while representing your organization, and your unique ability to show pride for what you do, have assisted me in such a professional manner that I feel respected, understood, and cared for as never before. You possess a clear understanding of what sincere commitment and incredible dedication mean.These, combined with your unique abilities to show grace under pressure and to listen and to answer the call at times when others have retreated for the day, simply translates into love for what you do and who you proudly represent. You display exquisite determination to achieve both personal and professional growth that should not be overlooked. I humbly admire and commend your incredible display of work ethics, resilience, professionalism, and deep passion to achieve excellence. All these gifts that you possess make me confident that you will be noticed by your leaders at the time of selecting their very best for leadership opportunities. You represent success for the organization you proudly serve and for that, I thank you. Again, thank you for your passion and for all you do for all of us. It does not go unnoticed. I am at your service.Sincerely,- Alma -
TrustHome Properties, Inc.'s reply
Dear Alma, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thank you again for your kind words.
pro avatar
Past Customer
Jun 20, 2021
·

From Google

From Google

After seeing a home posted on one of the rental apps, I decided to call the number. A supposed property manager or leasing agent named Regina Salgado answered the phone while she was driving. I inquired as to how many applications had been placed on the property. She said numerous but they had been denied. She said she would send a link when she stopped after she checked the status of their applications. I told her that I did not want to put in an application on a property when there were multiple applications already placed. In other words, I did not want to waste my time filling out an application and going through the process when there was surely going to be an approved tenant. Once again, she told me that when she got to a place where she could stop that she would check to see if there were any applications currently in on the property and if there were, if they were likely to be approved. If they weren't likely to be approved, "then" she would let me know and send me a link to which I could decide whether or not I wanted to put in an application. About 15 or 20 minutes passed I received said link with a message saying that it wasn't looking promising for the applicants. I read the fine print on the application process and noticed that the application fee was double what other reputable companies charged for the application fee. I also noticed an administration processing fee of almost $400, $395 to be exact. More than double of any other company. I returned her text with my own and said that I do not do business with companies who are in the business of gouging their customers.I do not know whether or not this is a legitimate company or not. I do know this--that I refuse to be taken by these businesses who think that just because the housing market is what it is that I have to sit back and allow them to continue to do what they are doing. I am not in a situation where I have to lower myself to the same standard that they have lowered themselves to. FYI - my credit is excellent and my background is impeccable so I know my application would have been approved! But wait.... maybe it wouldn't have been approved because then the inflated processing fees wouldn't continually be able to be collected. Unconscionable!
TrustHome Properties, Inc.'s reply
Anita. Thank you for your feedback. It seems you might be misunderstanding our application process. Our application fee is $80 per adult ONLY, not the $400 you mention? We outline to potential renters if there are people ahead of them in the queue to try to avoid them wasting money and /or complaining they weren’t made aware. Perhaps you are getting confused between the $80 application fee and the fee for attorney prepared lease which would be nearer the number you mention. We would be happy to go over the process once again with you .
pro avatar
Past Customer
Aug 13, 2021
·

From Google

From Google

Thanks to Michelle who helped me and my family
TrustHome Properties, Inc.'s reply
Bigprpedrol, thank you for the feedback!
pro avatar
Past Customer
Apr 29, 2021
·

From Google

From Google

My experience with TrustHome Property Management was first class!! Regina Salgado (property manager) really took the time to explain every aspect to me and made sure I felt completely comfortable with the process and company! Thank you so much Regina and team for being a world class company!
TrustHome Properties, Inc.'s reply
Desiree, thank you for the feedback. We are glad you found us to be professional and helpful!
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