United Water Restoration Group
United Water Restoration Group

United Water Restoration Group

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Mold effect
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Introduction: United Water Restoration is a full-service restoration company available 24 hours a day, 7 days a week for all your water, flood, fire, storm, sewage and mold emergencies. We guarantee to dispatch a technician to your property within minutes of receiving your call. We have more than 14 years of experience in this industry and have helped thousands of home and business owners in restoring their property to pre-loss condition. We are well known in our communities and work with all insurance companies as well as have friendly business relationships with a multitude of adjusters. We work side by side with them to assure that every step is handled appropriately and within your coverage specifications. We guarantee our work and have handpicked our staff so that we never lose that "personal attention" that you rarely receive in this industry today. We are extra sensitive in the areas of customer service because we know that when someone's home or building is in an emergency situation involving water, flood, fire, storm, sewage or mold damage, it in itself is overwhelming and stressful. We know how important it is for our customers to return to their regular life ASAP. The satisfaction of the client is most important to us. We place stringent standards that we enforce at every job for accuracy, respect of property and attention to detail to make sure we don't ever compromise the quality of service. We offer immediate response as well as flexible scheduling for monitoring. We adhere to all policies of the certifying agencies as well as enforcing continuous education for our technicians.
Overview

Hired 4 times

Background checked

112 employees

13 years in business

Payment methods

Apple Pay, Cash, Check, Credit card, PayPal, Venmo, Zelle

Social media

Facebook, Instagram, Twitter

Featured Projects

7 photos

Specialties
Mold services

Reviews

Customers rated this pro highly for professionalism, and responsiveness.

Good 4.3

11 reviews

5
82%
4
0%
3
0%
2
0%
1
18%

Read reviews that mention:


Albert G.

Water Damage Cleanup and Restoration

I had a water leak in my HVAC room which is causing some minor flooding in my living room. I made a call and Tina responded. Within 1 hour a technician was at house doing an estimate. I was not able to use their services as my insurance company needs to do an assessment, given the overall damage. Tina was able to call me back to make sure I was satisfied with the information provided. She even volunteered to leave a dehumidifier until the insurance company did their thing. Their professionalism was next to none. Excellent company and will definitely use them should the need arises.
United Water Restoration Group's reply
Hi Albert! Thanks for sharing your experience with Tina and our outstanding restoration team. Although you weren't able to use our services, we're glad that we were able to provide some support for you during a challenging time. Hopefully, you won't ever need our services again, but if you do, our water restoration experts will be here for you!
Jun 4, 2021
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Verified
Thumbtack Customer

After a very bad water leak from the unit above me which then went into the 2 units below me, I called UWR and they responded the same day to send 2 awesome techs, Carlos & Griselda. They were professional, polite and had all dryers & dehumidifiers in all 4 units that afternoon. The next day they came to remove baseboards & drill holes to access the wet areas. Carlos was diligent in finding & marking all the wet areas. We have used UWR in the past and always been very satisfied with their work.
United Water Restoration Group's reply
Hey Patricia, We are happy to see that our technicians were able to assist you in such a pleasant way! Thank you for taking the time to share a review, we genuinely appreciate it! We will be sure to share your comments with management to give those who assisted recognition, thank you!
Apr 20, 2021
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Review from Google
Thumbtack Customer

The owner Ms. Yolanda is phenominal. She is willing to go the extra mail to help people like me during crisis. She truly understand what customer service means.
United Water Restoration Group's reply
Hi, Michael! We're glad you had such a great encounter and will pass along your message. We truly appreciate you taking the extra time to let us know about your experience!
Feb 23, 2021
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Review from Google
Thumbtack Customer

They quickly responded and was allways coming and checking to see if we was satisfied and that there work was being resolved. A special thanks for Marcus and mike they was on top of everything left things looking better than when they came in. Will allways be highly recommended.....
United Water Restoration Group's reply
Hi, Luisana! We're glad you had an excellent experience with our team! We'll be passing your comments along to management at the office so that Marcus and Mike are recognized for their hard work! We appreciate you taking the time to leave a review and help us recognize our technicians! Thank You!
Feb 19, 2021
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Review from Google
Thumbtack Customer

United Water Restoration was recommended by my attorney who specializes in property restoration due to mold and other casualties. It was the best recommendation ever! Working with David to get the project quoted and set up happened without a hitch, and the work done by Rovin was nothing short of superior. Total professionalism in every way and communication/details covered to the nth degree. My home was left spotless every day during the work, and at the end was set up so I could survive in my kitchen until it is completely back together. They also rescued me from a small situation post-completion that could have caused another serious issue.....With all of that said, I HIGHLY RECOMMEND this company!!! In addition to these comments, I will also praise and recommend them to anyone who may ask me about their services. Thanks again!!!!
United Water Restoration Group's reply
Hi Carolyn, we really appreciate you leaving us such a wonderful review. Thank you!
May 7, 2020
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Review from Google
Credentials
Background Check

Tina Jones

FAQs

  • What should the customer know about your pricing (e.g., discounts, fees)?

    Q: What if I do not have Insurance coverage? A: United understands that not all home or business owners have coverage. Our team will work with you and your budget in order to get your specific needs taken care of. We are here to help the community as well as the economy. It is possible that we can devise a payment plan and we also take Visa and Master Card as well.

  • What education and/or training do you have that relates to your work?

    Our technicians are certified water mitigation and mold remediation professionals. We require all employees to participate in continuing education to ensure proper maintenance of required certifications.

  • What types of customers have you worked with?

    Residential Homeowners Commercial Business Owners Plumbers Property Managers Community Directors

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