FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is always upfront and transparent — no hidden fees. We provide clear estimates before any work begins. We also offer seasonal maintenance specials and discounts for repeat customers and referrals.
- What is your typical process for working with a new customer?
We start by listening carefully to the issue, then perform a full diagnostic to identify the cause. Next, we explain the findings in simple terms, give an upfront estimate, and once approved, complete the repair quickly and professionally. We always follow up to make sure the customer is satisfied.
- What education and/or training do you have that relates to your work?
Our technicians are trained in appliance repair, refrigeration, and HVAC systems. We continuously stay up to date with manufacturer updates and industry best practices to ensure safe, reliable, and efficient service.