The IT Guys LLC
The IT Guys LLC

The IT Guys LLC

Top Pro

$50
estimated price


Online now

Introduction: At The IT Guys, we focus on the customer and make sure that the customer comes first. I never cut corners, when doing computer repairs. I specialize in virus removals, remotely. New computer setups, software installs, and troubleshooting applications that are current. I know all Windows products and work on mobile devices. I can do extensive PowerShell scripting, to automate anything that you might be interested in doing. I am passionate in making sure, people are able to use their PCs in safe environment. We are professionals, this is all we do and we do it for a living. We specialize in doing IT-related items and/or anything that comes out of the electrical outlet. We are now open in Boynton Beach, FL we are going to be able to service more customers, that need IT needs down south! We now can take older macs that CANNOT be patched anymore and install the most recent patches for the MacOS. The ONLY catch is if you try to call Macintosh for support. They will NOT support the PC. However, we do support Macs and help customers with them, so that is an awesome backup! We service a lot of software and hardware issues. Here is a small example of what we troubleshoot. We are offering Windows 11 classes to people who are brand new to Windows 11. As time goes on we will all have to use Windows 11 here soon enough. There were a ton of changes and we are offering classes, to help aid in a smoother transition to Windows 11. For the holidays! We offer at-home computer-building services, for that gamer in your family! **SAME DAY FIXES** (As long as parts are in stock) - Windows not booting at all. - PC not turning on at all, figuring out what is wrong and resolving the issue. - Microsoft Windows 7/8/8.1/10/11 - Windows Server 2008R2, 2012, 2016, 2019, 2022. - Extremely detailed PowerShell scripter and Automation. - Office 365 - All Office suite applications - We can usually troubleshoot, other software issues. - Computer Freezing / Boot loops. - Office setups (for working remotely) - Hardware installs (anything) - PowerShell scripts (Anything I can automate lots of things) - Unifi Network Products - Anything else in Windows. - Remote Support for pretty much everything, on the Windows side. - 1-1 Disk local copies and restore files back on the disk. - Data copies. - Active Directory We offer business packages for a flat support fee for the month and remote services to make sure your PCs are patched and compliant every single month. If you are new to Florida, we welcome you with open arms into the area! We help many people each and every day move and get setup. Just like they were in the prior state/home. We offer to recycling of older computer hardware, in small amounts for pick up for $30.00. We do data recovery services if there is a drive and/or drives in PCs that no longer turn on. We have the tools to attempt to pull that data off of the disk. We can transfer the data over to a local USB drive, so you can get your files back. We provide Remote management services for businesses and smaller businesses. We can remotely manage your PC's and make sure that they are up to date on patching and maintained to the best of their ability on a daily bases. Same day turn around!!! ( As long as parts are not needed ) **PLEASE!! If the computer needs to be physically repaired or "touched" by someone, please make sure I am in your area.**
Overview

Current Top Pro

Hired 268 times

46 similar jobs done near you

Background checked

2 employees

2 years in business

Payment methods

This pro accepts payments via Apple Pay, Cash, Check, Credit card, Google Pay, PayPal, Square cash app, and Zelle.

Top Pro status

Top Pros are among the highest-rated, most popular professionals on Thumbtack.

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2023

Featured Projects

20 photos

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Specialties
Computer issue

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Computer type

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Reviews

Excellent 4.9

83 reviews

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Customers say...

This pro is a highly skilled and responsive IT technician who provides excellent computer repair services. Customers praise the pro's quick response, professionalism, and ability to solve complex issues. They also appreciate the pro's honesty, affordability, and punctuality. Some customers have reported significant improvements after just one visit, and many plan to use the pro again. The pro's communication skills and patience are also frequently noted.

AI-generated summary of customer reviews

pro avatar
Henry a.
2 weeks ago
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Hired on Thumbtack

Hired on Thumbtack

Randy and his team were amazing! They had a challenging situation with my computer which was 8 years old. They found a new battery, found a new motherboard, completely restored my computer through hard work and knowledge. They identified a highly nuanced problem which allowed for the repair. They were timely, made several trips to my location and their pricing was extremely fair. I highly recommend them.

Details: PC • Laptop • Computer not turning on • At the pro’s location

Computer Repair
pro avatar
K K.
Aug 24, 2023
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Hired on Thumbtack

Hired on Thumbtack

While visiting in PB for a short window of time, I thankfully found Randy, the owner of the IT Guys, who went above and beyond in order to get my senior mother's desktop setup repaired and back with connections for good operation. Randy's extremely reasonable price, pleasant manner, professionalism and almost instant repair warrants this high recommendation. Randy is the hero that tweaked existing equipment to meet my mother's needs, allowing her to be productive with surfing the web, shopping, email, etc. Randy, a consummate professional, is prompt, highly communicative, and extremely knowledgeable. Presenting a few different options, he demonstrated his dedication to fixing computer issues in a timely and cost-effective way for his customers. Randy quickly identified some issues; most disturbing was my mother being severely "upsold" a computer setup and gaming monitor at a big box PB retailer. Within 24 hours of Randy's in home service and overnight PC repair/tweaking, my mother now enjoys a logical, correct set up interacting effectively with her PC, devices and software. There is no substitute for IT Guys valuable in home service; taking extra time and effort to both set up and educate my mother about the peripheral equipment connections, most beneficial while on site, at her own familiar computer desk. I can't recommend Randy and the IT Guys enough. Thoroughly impressed by the exemplary customer service experienced, I can't think of a better, quicker, more reasonably price option. I've even spoke to Randy about his availability to assist me with 2 other PC systems upon my return to NY!

Details: PC • Desktop • Slow computer performance • At the pro’s location • My home, venue, etc. • Remotely (phone or internet)

Computer Repair
pro avatar
Duane W.
2 weeks ago
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Hired on Thumbtack

Hired on Thumbtack

The team was lightning fast. Diagnosed and made the repairs. Even though I know they had to fight through a lot of traffic to get to me. What a great team !!

Details: PC • Laptop • Troubleshooting needed to determine issue • At the pro’s location • My home, venue, etc. • Remotely (phone or internet)

Computer Repair
pro avatar
Jeanne O.
3 weeks ago
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Hired on Thumbtack

Hired on Thumbtack

Randy and Sean called me back about my Computer problem within five minutes. My turnaround was two days. They were very nice, professional,

Details: PC • Desktop • Troubleshooting needed to determine issue • My home, venue, etc. • Remotely (phone or internet)

Computer Repair
pro avatar
Jerri S.
5 days ago
·

Hired on Thumbtack

Hired on Thumbtack

Randy is the best! Knowledgable and highly responsive. As he worked on my computer issues, I never had any doubt that my data would be safe. With Randy, you can be comfortable that your computer is in good hands.

Details: Mac (Apple) • Laptop • Troubleshooting needed to determine issue • My home, venue, etc.

Computer Repair
Credentials
Background Check

Randy Olsen

FAQs

  • How did you get started doing this type of work?

    Back when I was 10 years old. Started taking PCs apart and putting them back together.

  • What types of customers have you worked with?

    Business, Small Business and normal everyday residential customers.

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