SMT PERSONAL CONCIERGES
Hired 2 times
9 years in business
Cash, Check, Credit card, PayPal, Square cash app
Maintain 6 feet of distance from customers
Wear masks during the job
Disinfect surfaces touched during the job
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Customers rated this pro highly for work quality, professionalism, and responsiveness.
Read reviews that mention:
- What should the customer know about your pricing (e.g., discounts, fees)?
We offer cleaning packages to fit your needs. If you’re in need of weekly, bi-weekly, monthly, one-time and/or move-out residential cleaning we have flexible pricing including hourly and flat rates. I
- What is your typical process for working with a new customer?
When working with new families I like talk about the area we are cleaning. I pick up on clues in the conversation like “this kitchen is a mess; I’ve been meaning to put that pile of paper somewhere other than the table”. This sticks out to me. This person has a problem that needs to be solved. So, when I’m working when I see an item, for instance like an empty plastic container that’s not being used or just sitting on a shelf, I’ll ask, maybe we can use this container for the pile of papers? This way you’ll still access to your documents, but they’ll be in a container making it neat, still on the table where you can find it and you’ll have more space. Little suggestion like that makes a significant difference and slight changes go a long way. I can’t tell you how many times I’ve gone back to a client’s house to see how that small change has help them.
- What education and/or training do you have that relates to your work?
For many years I worked in the hospitality business. From restaurant management to lodging. Many of the people I encountered were CEO’ and high-level management and they are accustomed to quality service and cleanliness. Especially in restaurants. It’s was cleanliness, good food and excellent service. They are the key. If those three elements weren’t apart of the foundation, then you could expect to lose business.