What should the customer know about your pricing (e.g., discounts, fees)?
For service calls, our hourly rates are industry standard, $85 for the first hour, then $50-$70/hr, plus parts and materials. The majority of our service calls are completed within 2 hours, so a typical residential job usually winds up costing around $150-250.
For installations and complex services that require per project pricing, we provide quotes that are either lump sum or time + materials, depending on the scope of work being performed. We make sure to discuss these issues upfront with our customers so there are no hidden surprises.
What is your typical process for working with a new customer?
Whether it's a basic service call or an estimate for a new sprinkler system, the process typically starts with a phone call or follow up email to clarify a few requirements. From there, a site visit is scheduled so that we can identify any problems and discuss with the customer his/her needs and expectations. These steps generally give us enough information to provide the customer with an informed estimate of the work required, including labor and materials.
What education and/or training do you have that relates to your work?
- Master's Degree, Biotechnology, University of Pennsylvania
- Bachelor's Degree, Biology, Eckerd College
- Rainwater Catchment Systems Accredited Professional (FIRST in the State of Florida!)
- 11+ years owner/operation of Rainwater Services, LLC an Irrigation Systems Specialty Firm based in St. Petersburg, FL
