FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Customer should understand that you get what you pay for. If the cost of the surface seems very low compared to other estimates there’s probably a good reason for that either the professional doesn’t understand the extent of the project or their inexperienced and don’t really understand what they’re doing. A true professional will always be fair with their pricing, but they are there to make money so the customer should expect that the professional is expecting to be profitable.
- What is your typical process for working with a new customer?
When working with a new customer, it’s important for me to establish credibility, to make sure that they can trust working with me and my company. The next thing is to fully understand what it is that they’re trying to accomplish, and make sure that I provide the service that they expected. If necessary, educate them about the service that they’re seeking, and if necessary, provide alternative solutions that could save the money and time.
- What education and/or training do you have that relates to your work?
I have a background in mechanical engineering, construction, commercial and residential. Both, I have a vast knowledge of every aspect of fabrication and construction.