FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We offer transparent, flat-rate pricing with no hidden fees. You'll always know the cost before any work begins. We also provide package discounts for system replacements and maintenance plans. We offer 5% off for veterans and first responders. Financing options are available for larger jobs like system installs.
- What is your typical process for working with a new customer?
We start with a quick conversation to understand your issue and schedule a convenient time for a technician to visit. Our team arrives on time, provides a full diagnosis, and explains all options clearly before starting any work. For new installations or major repairs, we offer detailed estimates and financing options. We believe in honest communication, quality work, and long-term customer relationships.
- What education and/or training do you have that relates to your work?
Our team is fully licensed and EPA-certified, with years of hands-on HVAC experience in residential and light commercial systems. We stay up to date with industry standards through ongoing training in system diagnostics, energy efficiency, and manufacturer certifications. As a veteran-owned business, we also bring a strong work ethic, attention to detail, and commitment to excellence to every job.