FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Pricing is based on how much space your items take up in our truck, from a single-item pickup up to a full truckload, and every price includes labor, loading, hauling and disposal. Heavy materials (concrete, tile, dirt, roofing), extra flights of stairs, disassembly and hazardous items such as paint are priced separately. Our crew gives you an exact, all-in price on-site after seeing the job, before any work starts. Nothing happens until you approve it.
- What is your typical process for working with a new customer?
1) Tell us what needs to go and where. 2) Our office books you a scheduled arrival window. 3) The crew calls when they are on the way. 4) On-site, the crew gives you an exact, all-in price before starting. 5) We load everything, sweep up, and you pay when the job is complete by card, cash or check. Demolition projects start with a free on-site estimate.
- What education and/or training do you have that relates to your work?
Our crew leads have years of hands-on experience in junk removal, demolition and heavy equipment operation, including our grapple truck. Every employee is trained in safe lifting, protecting floors and walls, load securement, and proper disposal and recycling procedures.