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Photos and Videos
9 photos and 1 video
Computer not turning on,
Slow computer performance,
Virus or malware,
System error or blue screen,
Troubleshooting needed to determine issue
repairers are over 600 miles away...….how do they get here in a day?Feb 24, 2019Verified
We had issue with sound not working in our laptop. The person from Newlite diagnosed it as a software issue and charged as $70. They worked on the laptop for an hour and said this is hardware issue and they cant fix. Clearly there was no software issue and software was already up to date. They Just cheated the money for doing no work.Jul 25, 2019VerifiedNewlite Technical Services LLC's reply
Hi, Sundaraman we did not cheat you. When we first ran a diagnostic scan, then it did not show up any hardware related problem. Our team tried hard to fix your problem and spent a few hours. But later when we could not fix it, then we contacted hp, and then they informed us that your sound card is defective. We believe in 100% customer satisfaction and also provide a 30 day money back guarantee. In case you are not happy, then we can initiate a full refund. Please contact us so that we can refund your money.
very good!!Dec 18, 2018Verified
The technician that has been working with me has been great. Answers all my questions and has been very helpful. Good job!Sep 27, 2018
Every month we have been with Newlite Technical Services they make it easy to get an appointment, they call at the correct time, and deal with any & all issues promptly and with expertise. We couldn't be more satisfied!!Jul 16, 2018
- What should the customer know about your pricing (e.g., discounts, fees)?Our fees depend on the issue. Our minimum charge is $49.95. Generally we check the computer and then discuss the price, after which it totally depends on the customer and their needs.
- What is your typical process for working with a new customer?First we diagnose the cause of the computer issues and then we discuss the price to troubleshoot.
- What education and/or training do you have that relates to your work?Certified Experts in all areas of computer issues. Also, our company is an Accredited Business of the Better Business Bureau.