FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is transparent and project-based, depending on the scope, materials selected, surface preparation required, and project size. We provide detailed written estimates before work begins, so there are no hidden costs. We offer competitive rates and may provide discounts for large-scale projects, repeat clients, or multi-area installations. Any additional costs (such as subfloor repairs or specialty finishes) are discussed and approved before proceeding.
- What is your typical process for working with a new customer?
Initial Consultation – We discuss the client’s needs, budget, timeline, and design preferences. Site Assessment – We inspect the space, take measurements, and evaluate surface conditions. Detailed Proposal – We provide a written estimate outlining materials, labor, and timelines. Material Selection – We guide clients in choosing the best flooring solution for their space. Installation – Our team completes the installation with precision and professionalism. Final Walkthrough – We review the finished work with the client to ensure satisfaction.
- What education and/or training do you have that relates to your work?
Our team has specialized training in flooring installation techniques, surface preparation, moisture control systems, and modern finishing applications. We stay current with industry standards, manufacturer certifications, and best practices to ensure quality workmanship and compliance with safety regulations.