FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is transparent, competitive, and tailored to your specific needs. Here’s what to keep in mind: 1. Customized Quotes: Every space is unique, so we provide personalized quotes based on the size of the area, cleaning frequency, and any special requests. 2. No Hidden Fees: We believe in clear communication. The price we quote is the price you pay—no surprises. 3. Fair and Competitive Rates: We strive to offer affordable pricing while delivering top-quality service. 4. Service discounts: For recurring clients or those needing multiple services, we offer discounts. 5. Value for Your Investment: Our focus is on providing detailed, reliable cleaning that gives you peace of mind and a spotless space.
- What is your typical process for working with a new customer?
We strive to make the process as smooth and personalized as possible: 1. Initial Contact: We start by learning about your specific cleaning needs. Whether it’s residential, commercial, or Airbnb cleaning, we’ll ask about the size of the space, any special requests, and your preferred schedule. 2. Customized Quote: Once we understand your requirements, we’ll provide a detailed, transparent quote tailored to your needs. 3. Scheduling: After the quote is approved, we’ll schedule a time that works best for you. We’ll also confirm any specific instructions to ensure everything is perfect. 4. First Cleaning: During the first cleaning, we focus on delivering a thorough and detail-oriented service. If there’s anything you’d like adjusted, we’re happy to accommodate. 5. Feedback and Ongoing Service: After the cleaning, we’ll follow up to ensure you’re satisfied. For ongoing clients, we’ll set up a regular cleaning schedule to keep your space spotless!
- How did you get started doing this type of work?
I’ve always had a passion for creating clean, organized spaces and helping others feel comfortable in their environments. I started TLClean and Company because I saw a need for reliable, detail-oriented cleaning services in the area, especially for commercial spaces and short-term rentals like Airbnbs. Over time, I realized how much satisfaction I get from making spaces shine and giving clients more time to focus on what matters most to them. It’s rewarding to know my work makes a difference in people’s lives and businesses!