- What should the customer know about your pricing (e.g., discounts, fees)?
We will be happy to give you a personalized quote for your painting after we review your space and discuss your samples and options! It is our attention to detail and professionalism that will ensure that your job is completed to your satisfaction.
- What is your typical process for working with a new customer?
When applying paint, our painters rely on a careful, step-by-step approach that ensures crisp lines, smooth surfaces, and a drip-free finish. Depending on the job at hand, we will adapt our approach to the texture or material of the surface we are painting, ensuring flawless results on each and every project. At the end of the job, you’ll receive a 360° walkthrough of our work, ensuring your full satisfaction with the final product. 1) Once you have selected your colors, we will gladly offer input with regard to the finish and type of paint that should be used. Samples can be applied if requested, allowing you a chance to experience the color before the work begins. 2) We ask that you close all windows and storm windows. 3) We realize that you have many precious and sentimental furnishings and decorations. We ask that you remove all pictures and wall hangings from the walls before we begin. We also ask that all other precious and breakable items be removed from the room before we commence work. If you are unable to do this, we will make arrangements with you to secure your valuable items. 4) Our Crew Chief will confirm with you what you want done with nails and nail holes. If you are going to re-hang a picture, you may not want us to fill the hole. 5) We will move all furniture into the center of the room. All of the furniture will be covered with plastic sheeting and all flooring will be covered with canvas drop cloths. 6) We will remove all electrical face plates. 7) We will hand-scrape and sand the areas to be painted. 8) We will caulk and putty holes, cracks and voids, using only premium-grade materials. 9) We will make any minor carpentry repairs like nailing in loose moldings at no additional cost. 10) We will evaluate any areas that may require something other than minor repairs and consult with you. As a service to you, we can arrange to have these repairs made. Typically this is handled at a “time and materials” rate or a firm price as agreed upon by you. 11) We will spot-prime all repaired areas to help ensure a uniform finish. If repair work is extensive, a full coat of primer/sealer may be applied. 12) If a color change is being made, we will apply the first coat of premium quality Sherwin-Williams, Benjamin Moore , or PPG paint. 13) We will re-evaluate the surface condition after the first coat and, if necessary, sand, caulk and putty. 14) We will again spot prime any repaired surfaces. 15)We will then apply the finish coat of premium-quality Sherwin-Williams, Benjamin Moore, or PPG paint. 16) We recommend that any doors that have been painted should be left open or ajar for approximately four (4) hours to dry. This work can be done on a Saturday, if necessary. 17) We will apply the finish coat to all trim work. 18) We will complete our own final inspection and make any necessary final touch-ups. 19) We will remove all tools and equipment including drop cloths and plastic sheeting. We will complete the clean-up by sweeping, vacuuming, and cleaning up the wash sink. 20) A final walk through will be conducted with you to ensure your total satisfaction.
- What education and/or training do you have that relates to your work?
As We are part of a nation wide Franchise, we receive continuous updating and training, and we have access to exclusive and innovative paint systems, estimating software, technology and support along with our partners , PPG and Sherwim-Williams, the word largets paint companies.