FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Horizon Florida, we believe in complete transparency. We provide detailed, itemized estimates so you know exactly what you're paying for—no hidden fees or surprise charges. Our pricing is competitive and reflects the quality craftsmanship and professional project management you'll receive. We offer FREE initial consultations and preliminary budget assessments to help you understand your investment before committing. For new customers, we provide a 10% discount on our services for your first visit. We also offer flexible payment schedules for larger remodeling projects to make your dream home more accessible. Every estimate includes a clear breakdown of materials, labor, timeline, and any applicable permits or fees. We're happy to work within your budget and can provide "good, better, best" options to help you make informed decisions.
- What is your typical process for working with a new customer?
Our process is designed to make your remodeling experience stress-free and successful: Step 1: FREE Consultation We meet at your home to discuss your vision, goals, timeline, and budget. We listen carefully to understand exactly what you want to achieve. Step 2: Assessment & Planning As PMP-certified project managers, we assess your space, identify opportunities and challenges, and develop a comprehensive project plan with clear milestones. Step 3: Detailed Proposal You receive a transparent, itemized estimate with material options, timeline, and scope of work. We answer all your questions and make adjustments based on your feedback. Step 4: Agreement & Scheduling Once you approve the plan and budget, we schedule your project at a time that works for you and secure any necessary permits. Step 5: Professional Execution We manage every aspect of the project—from coordinating trades to quality control—while keeping you informed with regular updates. Step 6: Final Walkthrough We conduct a thorough walkthrough together, address any final details, and ensure you're completely satisfied before we consider the job complete. Step 7: Follow-Up Support We provide all documentation, warranties, and maintenance guidance. We're always available for questions or future projects.