FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We believe in transparency when it comes to pricing. Here’s what you should know: Discounts: New customers can enjoy $25 off their first service. Upfront Pricing: We always provide upfront pricing before any work begins. This ensures no surprises once the job is complete. Custom Estimates: Each job is unique, and we offer custom estimates based on your specific needs. Service Fees: For after-hours or emergency services, there is a $120 after-hours fee. Financing Options: We offer financing options to make it easier for you to manage larger projects. Warranty: We stand by our work with a 1-year warranty on all services. No Hidden Fees: All fees and charges are clearly communicated upfront, so you know exactly what to expect.
- What is your typical process for working with a new customer?
At Mr. Electric of Winter Haven, we aim to make the process as smooth and transparent as possible. When you first contact us, our 24/7 customer service representatives are available by phone, email, or online to assist you. Once we understand your issue, we’ll schedule an initial consultation where we’ll assess the situation, inspect the problem, and diagnose the issue. After that, we’ll provide you with a clear and upfront estimate for the job. We understand the importance of getting things done quickly, so we complete most jobs the same day. Before we begin, we’ll always explain the estimate and ensure you’re comfortable with the scope of the work. Your satisfaction is critical to us, and we offer a service guarantee to ensure you’re happy with the result. You can reach out to us anytime with any concerns after the service is completed. Additionally, we offer a service plan that provides 15% off all services for a year, along with a 2-year service warranty. We’re here to provide you with reliable, quality service every step of the way!
- What education and/or training do you have that relates to your work?
At Mr. Electric of Winter Haven, we take pride in our commitment to providing top-quality service, backed by professional education and training. Our Service Professionals work under the supervision of a licensed and insured electrician, ensuring that all work meets industry standards and safety regulations. We believe that education is ongoing, which is why our team participates in weekly training meetings to stay up-to-date with the latest techniques, technologies, and best practices in the electrical industry. This ensures we are always prepared to handle any electrical challenge with skill and expertise.