FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
The quotes we give you are accurate, unlike those of many cleaners. They’ll often quote you for a “room,” only to find out when they’re there that a room is 50 sq ft. and doesn’t include pretreatment. An Oxi Fresh quote is per room, but we break down the other aspects of the quote to give you an accurate total. And since our total already includes labour and taxes, you can rest assured that what you were quoted is what you pay – unless, of course, you decide to add something yourself.
- What is your typical process for working with a new customer?
Customers deserve professionalism wherever they go, be it the grocery store or car wash. Professional carpet cleaning at the appointment starts with our technicians. Our professional carpet cleaners are courteous and will educate customers on our methods and our system's advantages.
- What education and/or training do you have that relates to your work?
At Oxi Fresh of Winter Park, our technicians undergo training and supervision by an IICRC Certified Master Textile Cleaner (MTC) at our home office. After six months of on-the-job training, they then undergo training for their Carpet Cleaning Technician (CCT) certification.