FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We keep our pricing simple and honest. You’ll know exactly what you’re paying for - no hidden fees or surprises. Our goal is to make the process easy, fair, and stress-free for everyone.
- What is your typical process for working with a new customer?
We need to know: 1) pickup and delivery addresses; 2) what items are being moved (for example: 2 beds with mattresses, 2 dressers, 4 nightstands, 1 couch, 1 area rug, 1 dining table, 4 chairs, 1 TV stand, 1 TV, around 40 boxes), plus items which require disassemble/reassemble; 3) building access at both locations (stairs/floors/elevator/ground floor/townhome), distance to truck (walking distance: short or long carry); 4) packing status (If we need to bring our boxes to pack your small/loose items or you’ll prepare boxes by yourself prior moving date); 5) special items which require special care (large glass tops, marble tops, extra heavy items and etc); 6) move date/time.
- How did you get started doing this type of work?
Before starting our own company, we worked 4 years as professional movers for a large moving company and successfully completed over 1,700 moving projects. This hands-on experience gave us deep knowledge of the moving industry and a clear understanding of our customers’ needs. We know how to properly disassemble, reassemble, move, and handle all types of furniture - from American-made pieces to European and Asian designs - ensuring each item is treated with the right care, tool, protection and technique.