FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our competitive rates are clear and free from hidden fees, with detailed quotes provided upfront. First-time customers receive 10% off their initial service, and our referral program offers 15% off your next service for each referral. Regular customers benefit from loyalty discounts on weekly, bi-weekly, or monthly cleanings. We guarantee your satisfaction: if you're not completely satisfied, let us know within 24 hours, and we'll make it right at no extra cost.
- What is your typical process for working with a new customer?
Initial Contact When you first reach out to us, we'll gather basic information about your cleaning needs, preferences, and schedule. This can be done via phone, email, or through our website. Consultation and Quote We'll arrange a consultation, either over the phone or in person, to understand your specific requirements. Based on this, we'll provide a detailed, transparent quote outlining the services and costs. Scheduling Once the quote is approved, we'll work with you to schedule the cleaning at a convenient time. We strive to be flexible and accommodate your preferred timing. Initial Cleaning Our professional cleaning team will arrive on the scheduled date and time, equipped with all necessary supplies. They will follow the agreed-upon cleaning plan, ensuring all your needs are met. Quality Check After the initial cleaning, we conduct a quality check to ensure everything is up to our high standards and to your satisfaction. We encourage feedback at this stage to make any necessary adjustments.
- What education and/or training do you have that relates to your work?
Our cleaners have specialized training in green cleaning, advanced carpet and upholstery cleaning, hard floor care, and high-level disinfection. With years of hands-on experience and continuous education through workshops and seminars, we stay current with the latest cleaning technologies and best practices to deliver top-quality services.