FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
My pricing is straightforward and based on the size and condition of the home — no hidden fees, no surprise charges. I give clear quotes up front, and the price only changes if the scope of work changes. I offer $10 off the first deep clean for new customers, and all cleanings come with a 100% satisfaction guarantee.
- What is your typical process for working with a new customer?
First, I start with a quick message or call to understand the home, the number of beds/baths, and the level of cleaning needed. I also ask about any prior experience with cleaners — what you liked, what you didn’t, and what matters most to you. This helps me tailor the service and deliver the highest-quality experience possible. From there, I give a clear, upfront quote with no hidden fees. If you want to move forward, I schedule the cleaning, arrive on time, and walk through any specific requests before getting started. After the job is complete, I double-check the work and make sure everything meets your expectations. Every service comes with a 100% satisfaction guarantee — if anything is missed, I come back and fix it for free.
- What education and/or training do you have that relates to your work?
I’ve learned hands-on through detailed residential cleaning work, focusing on consistency, precision, and customer satisfaction. I stay up to date on best practices for disinfecting, surface care, and product safety, and I’ve developed a step-by-step cleaning system that ensures every home gets the same high-quality outcome each time. I also study industry standards, professional techniques, and the most effective products for different surfaces so I can deliver reliable, hotel-level results.