FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
I believe in transparent pricing with no surprises. I charge a diagnostic/service call fee, which is applied toward the repair if you move forward. Final repair costs depend on the issue, parts needed, and complexity of the job, and I always explain pricing before starting any work. My goal is to provide cost-effective repairs that make sense compared to replacement.
- What is your typical process for working with a new customer?
I start by asking a few questions about the issue to understand what’s going on. Then I schedule a visit and perform a full diagnosis on-site. I charge a diagnostic fee, which is applied toward the repair if you choose to move forward. Once I identify the problem, I explain the issue, provide a clear price, and complete the repair—often the same day if parts are available. I also test everything before leaving to make sure it’s working properly.
- What education and/or training do you have that relates to your work?
My background is in Mechanical Engineering, which helps me approach appliance repair with a strong understanding of how systems work both mechanically and electrically. I also have hands-on training from working in appliance repair and continue to learn through real-world experience diagnosing and fixing a wide range of appliance issues.