FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is competitive and transparent, with no hidden fees. We provide a detailed written quote based on the scope of work, size of the space, and required services. We also offer customized service packages and discounts for long-term contracts or repeat customers.
- What is your typical process for working with a new customer?
Our process for working with a new customer includes: a. Initial consultation to discuss the customer's needs, preferences, and expectations. b. Site visit to assess the space and identify any specific cleaning requirements. c. Preparation of a detailed written quote and cleaning plan. d. Review and approval of the quote and plan by the customer. e. Scheduling of the cleaning services based on the customer's preferences. f. Regular follow-ups and quality control inspections to ensure customer satisfaction. g. Ongoing communication and adjustments as needed to maintain a strong working relationship.
- What education and/or training do you have that relates to your work?
Our team members undergo extensive training in cleaning techniques, equipment usage, safety procedures, and customer service. Additionally, we stay current with industry best practices and advancements through ongoing professional development and certifications.