FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is based on the material selected, square footage, edge profile, sink cutouts, and the complexity of the installation. We provide clear, itemized estimates so you know exactly what is included. A 50% deposit is required before fabrication, with the remaining balance due before installation. Credit card payments are subject to a 3% processing fee; other payment options are available without this fee. Ask us about current promotions and available remnant pieces for smaller projects.
- What is your typical process for working with a new customer?
Our process begins with visiting one of our showrooms to select your stone and discuss your project. Once the material is chosen, we schedule a visit to professionally measure and template the space. From there, we finalize the details, fabricate the countertops at our facility, and schedule the installation. Our team keeps you informed throughout the entire process.
- What education and/or training do you have that relates to your work?
With decades of experience in the stone industry, our team has successfully completed everything from simple countertop replacements to large, highly customized projects. We have extensive knowledge of fabrication, precise measuring and templating, and selecting the right material for each application. Our experience also includes CNC and sawjet operation, modern fabrication techniques, jobsite safety, and the proper handling and installation of natural stone, quartz, and other engineered materials.