Jaycee Computing Services

Introduction: I do it all. I have over 30 years in IT providing technical support for PCs, Macs, printers, networks, mobile devices and all new emerging technologies. The following are my capabilities: * Capable of providing exceptional support and customer service * Can facilitate customer inquiries at the first point of contact using remote tools through effective diagnosing of computer systems and presenting customers with solutions * Provide remote technical support to customers * Acknowledge, evaluate and appropriately handle incoming calls and emails * Identify technical issues by thoroughly examining systems using diagnostic tools * Respond promptly to on-demand support requests * Advise customer of software and hardware options and best practices and offer add-on sales to products and services when appropriate * Extensive knowledge of personal computer hardware, Windows OS, application support, peripherals, and networking * Well-versed in resolving all common computer problems, including viruses, spyware, slow performance, errors, email client setup, software installation and configuration, wireless networks, and peripheral problems * Ability to communicate technical issues in a manner for nontechnical individuals to understand * Ability to provide exceptional customer service through verbal and written medium * Takes ownership for problems and follow-through to resolution I have certifications, including, but not limited to, MSDT, MCSE, A+, MCP, Net+, BA degree, and an MA degree in IT systems.