Upon arrival, Heber was very unprofessional. Got out of the truck while I'm trying to talk to him to not park in front of my neighbors driveway and still on the phone. We had sent pictures over a week before of the staircase and Brazilian cherry hardwood floors knowing nothing was going to be exact, duh, and he still arrived unprepared. The 2 guys with him were respectful, but there was no order. Items strain across the driveway in our shrubs and in the garage. Then he brings in some colors that all look brown and expect me to go along. Then he whines that it's not going to be exact, knowing he didn't show up prepared even though there had been plenty of time given. He asks where the nearest Homedepot is, and then when I tell him, he says he's going to Sherwin Williams. I don't know where he went, but by this time, the guy had already pulled up stairs. He comes back, and of course, the steps are torn up, and his choices look no different than previous. We have worked with many contractors, but he has been the worst and still sent an invoice for full payment when he didn't deliver the service at all. Now, if we decide to, we're going to have to spend another $1,000+ for someone to actually try to do a complete job in restraining our stairs. My mom stained our besets growing up, so I know about the different woods and stains and hardwood, but he showed up with no preparation. The one star is for the guy Eddie (spoke no english) who did all the work and I'm sure was only paid $200. I usually don't leave bad reviews, but I just want people to be warned before your surface is ripped up. I should have told him to get back in the truck when he pulled up being rude. Also, if you as customers have a lot going on yourself. Just hold off on big projects so you can think clearly and not get yourself in a pickle such as this. We definitely weren't expecting such lack of professionalism and lack of trying to get a better result in production or meet customers' expectations.
04/21/2024: Add'l photos and of steps with holes showing (all 16 are this way), pic of debris that was left in closet that was not covered at all that we didn't find until opening to get rug days later and stain left on our clean driveway.
🥇 HG Premium Construction
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