FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Every home and painting project is different, so we provide free, personalized estimates rather than guessing from photos. Any pricing shown on Thumbtack is a starting point, not a final quote. Our goal is to provide professional painting solutions that fit your needs and budget. We typically offer multiple options with different paint products and project scopes, allowing you to choose the solution that works best for your home. Every estimate includes professional surface preparation, protection of your floors and furniture, quality paint products, and thorough cleanup. Our work is backed by a 3-year transferable warranty and a 100% satisfaction guarantee. We also offer flexible financing options for qualified customers, including promotional 0% interest financing and payment plans up to 60 months. A 50% deposit secures your project on our schedule, with the remaining balance due upon completion. We accept cash, checks, and major credit cards. Credit card payments are subject to a processing fee. Contact us to schedule your free, no-obligation estimate. We’ll help you explore the options available for your project.
- What is your typical process for working with a new customer?
1. Quick call. We learn what you want done, your timeline, and any concerns so we don't waste time during the walkthrough. 2. Free walkthrough. I come out personally, look at every room or side of the house, check for repairs and prep needs, and answer your questions. 3. Clear options. You get a written proposal, usually with a few options at different levels of product and detail, so you know exactly what you're paying for. 4. Scheduling and colors. Once you pick an option, we get you on the calendar and help with colors if you need it. 5. The work. Our crew protects your floors, furniture, and landscaping, does the prep right, and cleans up every day. You'll have one point of contact the whole way through, so you always know what's happening. 6. Final walkthrough. We walk the job with you and fix anything that isn't right before we call it done. Then you're covered by our 3-year warranty. I spent my career in the Army, and I run this business the same way: show up when we say, do what we say, and communicate the whole way.
- What education and/or training do you have that relates to your work?
When I joined That 1 Painter, I went through the company's full training program covering surface prep, product selection, application techniques, project management, and customer communication. That training is backed by a national network of owners, so we're always learning from what works best across the country. Our estimates follow Painting Contractors Association (PCA) industry standards, so your quote is built on real production rates and a clear scope, not a guess. We work closely with Sherwin-Williams, Benjamin Moore, PPG, and Behr, along with specialty brands like Romabio, Farrow & Ball, and Meoded Paint and Plaster. That lets us choose the right primer, paint, and finish for each surface, whether it's drywall, trim, cabinets, Hardie board, brick, or limewash. I spent most of my Army career in Special Forces, which trained me in planning, leadership, and accountability. I run every project with that same discipline, so you always know what's happening and when.