FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is based on the actual scope of work rather than surprise add-ons after arrival. Wall type, TV size, mount selection, wire concealment, electrical work, equipment installation, and project complexity can affect the final price. We confirm pricing before additional work is performed.
- What is your typical process for working with a new customer?
We start by understanding the project, equipment, wall type, and desired finished look. We then confirm the scope and pricing, schedule the installation, complete the work, test everything, clean the workspace, and walk the customer through the finished installation.
- What education and/or training do you have that relates to your work?
Our technicians receive professional AV and installation training with an emphasis on safety and quality. Our team holds OSHA 30 certifications, and we are members of AVIXA, with training in professional mounting standards, cable management, equipment configuration, and customer care. We continuously train as AV technology and industry standards evolve.