FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We believe in fair, transparent pricing—you’ll always know what to expect before we start any work. We offer a 5% discount for: Military families (thank you for your service!) Cash or cash-equivalent payments (like Zelle or Venmo) Every job comes with flat-rate quotes—no surprises, no hidden fees.
- What is your typical process for working with a new customer?
From the first hello, we make sure you feel taken care of. Here's how we work: Listen first: We start by hearing your concerns and asking the right questions. Inspect thoroughly: We don’t guess—we investigate the problem to pinpoint the real issue. Clear solutions: You’ll get a straightforward, practical solution with an upfront quote, so you know exactly what’s next. Warranty-backed work: Once the job’s done, we back it up with a service warranty—because it’s done right the first time.
- What education and/or training do you have that relates to your work?
Plumbing has been in our blood for generations. Professionally licensed since 2007, we’ve taken extensive training and certification courses to stay sharp on modern plumbing systems. Plus ongoing education in new technologies and codes, we make sure your home gets the best care possible.