Willis Residential

I wish that we could rate customers because the feeling is mutual. 1 star rating for you too. She was terrible, impolite and extremely rude! I would not recommend anyone to waste their time working with her. She is like a person who goes to a five star restaurant, eats the entire meal and right before the last bite put a piece of her own hair in the food and complains to the manager and try not to pay. This is how she tried to nitpick the job, though everyone knows it’s a quality job! Her home was built in 1930, it has the original siding. The siding had many areas where paint was chipping and obvious wear and tear. It’s almost 100 year old siding, and somehow she thinks it’s going to look new and “smooth” like new siding. I explained to her that even with us pressure washing the house, which we did twice and scraping it, it still wont look like new siding but it will look better. When I saw that she was unwilling to lose this unrealistic expectation, I suggested to her that she get new siding and I would give her a full refund minus the paint I had purchased, but she could keep the paint to use it after she got new siding. She declined and was adamant about moving forward with painting. She was rude to my team (I have several team members). We had alot of rain one week coupled with alot of nitpicking and ongoing unnecessary complaints caused delays. Many times I wanted to refund her and move on but I persevered because I have integrity to finish the job since I had started. We finished the job and did a quality job with colors and design she selected. The house looks much better and even her neighbors have reached out to me to do more work for them.