FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Discounts for people 55+. Discounts for people with disabilities. Free diagnostics if the client purchases repairs
- What is your typical process for working with a new customer?
Initial Contact: We begin by understanding the customer’s needs, either through a phone call, email, or online form. We gather information about the appliance issue, model, and urgency. Scheduling an Appointment: We offer flexible scheduling options to accommodate the customer’s availability, ensuring a convenient time for the service. Diagnosis: Once on-site, our experienced technician will thoroughly inspect the appliance to diagnose the problem. We provide a clear explanation of the issue and the necessary repairs. Estimate: After diagnosing the problem, we provide an upfront, transparent estimate for the repair, including parts and labor, so the customer knows exactly what to expect. Repair: With the customer’s approval, we proceed with the repair. Our technicians use high-quality tools and parts to ensure the appliance is fixed efficiently and effectively. Testing and Quality Check: After the repair is complete, we test the appliance to ensure it’s functioning correctly. We also perform a quality check to make sure everything is in order. Customer Satisfaction: Before leaving, we confirm that the customer is satisfied with the service, answer any questions, and offer tips for maintaining the appliance. Follow-up: We provide any necessary warranty information and let the customer know they can reach out if they have any issues or questions in the future.
- What education and/or training do you have that relates to your work?
Technical Certifications: Our team holds industry-recognized certifications in appliance repair, ensuring they are qualified to handle a wide range of appliances and brands. These certifications cover both diagnostic techniques and hands-on repair skills. Manufacturer Training: We regularly participate in manufacturer-led training sessions to stay up-to-date on the latest appliance models and technologies. This specialized training ensures that we understand the intricacies of modern appliances, from washers and dryers to refrigerators and ovens. Hands-On Experience: In addition to formal training, our technicians have years of hands-on experience in the field. This practical experience allows us to quickly identify and resolve appliance issues efficiently. Ongoing Education: The appliance industry is constantly evolving, and we invest in continuous education for our team. This includes attending workshops, online courses, and staying informed about new repair methods and technologies. By combining formal education, technical certifications, and real-world experience, we ensure that every job is handled by a highly skilled professional who is prepared to deliver the best possible service to our customers.