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About
I enjoy helping homeowners save on energy cost and boost their pride of ownership by replacing their old windows, siding, and entry or patio doors. The thing I enjoy the most is educating the homeowner about their home and how to take care of it and to pay attention to weak points of the home that don't need to be repaired/replaced yet.
The homeowners enjoy working with me because as the owner I find it is my duty to come out during the install and do quality control with the homeowner and catch any issues during my time there before the installation is complete to make sure that homeowners are happy and their home has no issues.
Our mission is to provide the highest quality home improvement products and services at the absolute best market value. As well as teach the people about their home.
Overview
Hired 58 times
Background checked
Verified business
3 employees
12 years in business
Business hours
This pro hasn't listed their business hours.
Payment methods
This pro accepts payments via Apple Pay, Cash, Check, Credit card, Google Pay, PayPal, Venmo, and Zelle.
Top Pros are among the highest-rated, most popular professionals on Thumbtack.
2023
2022
2018
2017
Services offered
Gutter services needed
Replace old gutters with new gutters
Install new gutters (no existing gutters)
Property type
Residential
Commercial
Projects and media
Projects and media
Reviews
Customers rated this pro highly for work quality, professionalism, and value.
Excellent 4.9
123 reviews
5
94%
4
2%
3
2%
2
0%
1
2%
Your trust means everything to us. Learn about our review guidelines.
Read reviews that mention:
MaKaylah H.
Oct 2, 2025
•
From Google
It began with Charlie coming to the house to give a presentation of the windows. It ended with Charlie giving a presentation of the windows, doors and gutters. Charlie did an excellent job with his presentation. Afterwards, on the same day Eugeniy the owner came to the house to complete the transaction. They were both very professional and did exactly what they said they would do Eugeniys crew was timely and did an excellent job with installing the windows, gutters and doors. They also replaced the shutters. I highly recommend Universal Windows Direct of Atlanta for your home improvement. The windows and doors are efficient I will save money in the long run with your heating and cooling. Thank you so much Eugeniy and staff!!!! - Wes & Syleste
Universal Windows Direct of Atlanta's reply
Thank you Wes and Syleste for your business. It was pleasure working with you.
I appreciate your feedback back.
John D.
Nov 25, 2025
•
From Google
Eugene at Universal Windows Direct is excellent. Got all my 40 year old windows replaced in one day. Excellent customer service and follow up. Highly recommend, and Great price.
Universal Windows Direct of Atlanta's reply
Thank you John for your business and great review. Happy Holidays from everyone in Universal Windows team
Faith K.
Nov 8, 2025
•
From Google
I was not looking forward to having the windows on the front of my house replaced, knowing the amount of research that was looming to find a contractor with integrity, proper knowledge and reasonable pricing. Finding a contractor with one of these criteria is difficult -- all three, I thought, were impossible.I asked one contractor who came into my home what made the tint on the newer windows green -- he answered me, quite seriously, "the reflection of the green grass onto the windows!" Uh . . . "what if there's concrete in front of the windows," I asked. Crickets.After putting the project on the back burner for a few weeks, I did more research and came to Universal Windows Direct of Atlanta. No matter what review site I came to: the corporate site, Dale Cardwell (local Atlanta consumer advocate), or Yelp . . . I was left with the feeling that I would have to be an idiot to hire any other company for my project. Five star reviews across the board.Spoke to the company owner, Eugeniy. To say that he is thorough is a serious understatement.He sent Charlie to my home for a presentation. Charlie is probably the nicest, most thorough no-pressure salesperson I've ever met. He was intelligent about the product and the industry. He answered every question I asked satisfactorily.After I signed the contract, Eugeniy, himself, came out to measure my windows. As a company owner, Eugeniy is involved in every step of the process, assuring that no detail will be left unattended. He answers every phone call and text message immediately. There is no small customer. Everyone is treated as if their project is high priority.The day the windows were installed, Victor, Nivon and the other installer were professional in every way. They treated my home with respect, making sure there was no debris left anywhere -- inside or outside. Victor happily answered any question I had. No complaints! Beautiful job!Integrity, proper knowledge and extremely reasonable pricing -- thousands less than competitors! Prayers answered.
Universal Windows Direct of Atlanta's reply
Thank you Faith for your business and taking the time to write this beautiful review.
From everyone in Universal Windows Direct of Atlanta we thank you
Barb K.
Sep 29, 2025
•
From Google
Our house is 47 years old with original doors and windows that needed to be replaced. Our neighbor gave us an Universal Windows Direct business card and told us wed love their price, quality and service. We called Charlie who promptly took our call and set up an appointment that evening to give us an estimate.Charlie was very personable and knowledgeable and told us he would not replace windows that were stationary and still in decent shape. His demo of their window showed quality workmanship, easy cleaning and operating the window with one finger! The price was phenomenally lower than other quotes we had.We agreed to replace the worst windows and 1 door now and finish the rest in 3 to 6 months. Eugene came out the next day to measure and explain the process and 3 days later our new windows/door were installed. The installation team was on time, easy to work with, did beautiful workmanship, and cleaned everything!Eugene was great with communications of his arrival. He came out the next day to inspect the installation and gave valuable feedback on painting the caulking and certain areas of the door. He delivered superior customer service and went above and beyond to make sure we were happy with our windows and service.You dont get this kind of price, service and quality with many companies. Universal Windows deserves more than 5 stars! They are hands down the best!!
Universal Windows Direct of Atlanta's reply
Thank you Barbara for your business and such a great review. We really appreciate that.
TERRY W.
Oct 8, 2025
•
From Google
We used Universal Windows Direct of Atlanta for a new front door. I contacted Eugene after giving up on the previous building supply company I was trying to use, for terrible communication and follow-up. I saw all the positive reviews on Universal Windows and reached out to Eugene. He responded almost immediately and was exceptionally responsive throughout the entire process! From the time I contacted Eugene until the door was installed, took a total of two weeks (one week of which was consumed by the door be built to our specifications). The Universal Windows installation team was amazing - great job of removing our old door, getting the new one installed beautifully and completely cleaning up after themselves - all in the course of three hours! If you need a new door, don't want to pay exorbitant retail prices and want the job done quickly and professionally, I couldn't recommend Universal Windows Direct of Atlanta and Eugene any more highly!! Outstanding job from first contact to finish.
Universal Windows Direct of Atlanta's reply
Thank you Terry for your business and such a great review. Your wards means a lot to us.
Thank you
Credentials
Business Verified
Universal Windows Direct of Atlanta verified
Background Check
Eugeniy Popov
FAQs
What should the customer know about your pricing (e.g., discounts, fees)?
Windows are priced per United Inches, but starting point would $575 per window installed and capped
Siding is prices per Sq (10x10 Feet)
Vynil siding starts at $550 per sq
Fiber Cement starts at $600 per sq
What is your typical process for working with a new customer?
Schedule a convenient time to meet with the customer at his/her house, recognize and evaluate the problem, leave a free no obligation estimate that will be good for 30 days.
What education and/or training do you have that relates to your work?
8 years servicing all my customers
One week basic training of understanding the products that I offer and monthly webinars for improving the knowledge or for updates.
