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About
We go the extra length to find a solution. and consider having to tell the customer to "start over" a failure on our part. Helping people who have only been told to "Buy A New hard drive/computer," is fundamental, as these machines sometimes just need a little attention/upgrade to keep on working for you; Stretch that investment as long as possible I say(!).
Our typical $80 fee is 1/2 hour of labor (+ $70 travel fee for home/business/on location repairs!) that both identifies the issue and (in most cases) also applies as the labor to fix it. Parts needed will be extra; I can price them or the customer can obtain them themselves -- of course then they are responsible for functionality and correctness of part.
My data recovery $150 service (less for thumbdrives- depending on capacity), if I cannot get the data, pretty much ensures that opening it will be the only way to go; that's why I don't charge the full amount if I cannot get it.
Overview
Hired 516 times
Background checked
5 employees
15 years in business
Business hours
This pro hasn't listed their business hours.
Payment methods
This pro accepts payments via Cash, Check, Credit card, PayPal, Square cash app, Venmo, and Zelle.
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2024
2023
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2017
Services offered
Computer issue
Computer not turning on
Slow computer performance
Virus or malware
System error or blue screen
Computer type
PC
Mac (Apple)
Desktop or laptop
Desktop
Laptop
Projects and media
Projects and media
Reviews
Customers rated this pro highly for professionalism, responsiveness, and work quality.
Great 4.8
233 reviews
5
88%
4
8%
3
2%
2
1%
1
1%
Your trust means everything to us. Learn about our review guidelines.
Read reviews that mention:
Sam E.
Jul 15, 2015
•
Hired on Thumbtack
Outstanding experience.
Craig came to my office within a few hours of me hiring him. We discussed what was needed and, upon seeing that it was a simple fix, gave me a discount off of what he had quoted me and what I had agreed to intially. Many others would've kept the same price.
He fixed exactly what was needed, was timely, honest, and the best price. Can you ask for more? I'd recommend him to anyone having computer hardware trouble.
Thanks, Craig!
Computer Repair
Paul B.
Jan 10, 2015
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Hired on Thumbtack
Craig Washington tells you what he knows and, more importantly, what he does not know as the work proceeds. No false or misleading information or advice. My issue was fixed and my computer is running again.
Computer Repair
Tommy C.
Dec 13, 2014
•
Hired on Thumbtack
Works fast and has good rates. Had a broken display on my laptop and he fixed it in the same day. Definitely would use again if I have computer issues.
Computer Repair
Angela A.
Nov 20, 2014
•
Hired on Thumbtack
As a college student, my time and money must be spent wisely and I can definitely say I'm glad I chose Craig! He was very helpful and fixed my computer in a little bit of no time. I had both physical damage to my computer and viral issues. Craig fixed both! He is a stand-up kind of guy!
Computer Repair
Wm W.
Dec 5, 2016
•
Hired on Thumbtack
Craig was professional and reasonably priced. He was quick to make changes that we needed and the repair has been excellent. Our PC works like new for a good price. I would definitely recommend his services.
Computer Repair
Credentials
Background Check
Craig Washington Ii
FAQs
What should the customer know about your pricing (e.g., discounts, fees)?
Typically*, I charge 1/2-3/4 hour labor ($60-$80) for diagnostic on any machine. I find the issue or issues, along with the solution and the associated repair cost.
If the repair is approved, the Diagnostic fee is applied to the labor portion of the repair cost.
If the repair is not approved then you pay $60-$80 to find out your issue; from that point you then have the luxury to weigh repair quote against another option, like replacing the machine.
*Data Recovery is a $150 flat fee -- less so for thumbdrives/SD cards and other storage formats, depending on type/capacity -- and the full amount is only charged if the data is successfully recovered.
*Liquid Spill Recovery is a Flat $100 fee, and entails a complete disassembly of the computer to remove all spill moisture/reside.
What is your typical process for working with a new customer?
Typically I meet customers at convenient locations close to them or their specified area, pick up their machines (unless the repair can be completed where we meet (upgrades, software issues, etc.) and begin the repair.
What education and/or training do you have that relates to your work?
My background is in Law; went to law school but did not finish. I did an apprenticeship for about a decade then worked as a tech then managed a repair shop.
