It’s free with no obligation to hire
Hired 10 times
22 years in business
(Eastern Time Zone)
Mon - Fri
8:00 a.m. to 5:00 p.m.
Credit card, Cash
Photos and Videos
School or place of worship
At first glance, everything seemed satisfactory. Upon closer examination, I was left quite underwhelmed with the cleaning services. The kitchen pantry wasn't swept out. The front glass/storm door wasn't wiped down. The hardwood floors in the kitchen were sticky in a couple spots and the hardwood floors at the front entrance were not cleaned. The appliances appeared to have just been wiped down without any cleaner b/c there were smudges/streaks all over. The couch and recliner were not vacuumed. The hall shower stall that I specified wasn't cleaned.May 3, 2017VerifiedBright Touch Maids & Bright Touch Janitorial DBA's reply
Hi Mark, Let me first start off with an apology. We strive for excellence in every property we clean and it sounds like there were some items that needed to be addressed after our visit. We were unaware of any issue, until we read your review on Thumbtack. Our office immediately called you and left messages, in hopes we can resolve this issue with you directly. The guarantee in our agreement with you, states we will will return to the home and correct any items listed on our scope of work within 48 hours. With direct contact and more information, i’m confident we can satisfy your concerns. Our goal is always 100% satisfaction! We look forward to speaking with you soon and apologize again for any inconvenience. Thank you, Stacey Robinson President
We had our first home cleaning from Bright Touch Maids yesterday. When I came home from work, I was astonished at how clean our home was. They dusted everything, vacuumed, cleaned bathrooms and kitchens until they were spotless. They even organized my son's changing table, which had been chaos. They cleaned our washer and dryer in the laundry room which had been caked with lint. It was amazing!Oct 7, 2016Verified
I receive weekly cleaning from Bright touch Maids and they do a great job! My husband and I both work so this service is a godsend. It means one less thing we have to do, so we can spend more time with our family. The cleaners are professional and detail oriented, so our home stays nice and clean. Bright Touch Maids has reasonable prices, we believe we get a great cleaning at an affordable price. We would definitely recommend this service to friends and family.Sep 28, 2016
They were very thorough, and fast. I will definitely use them again.May 19, 2017VerifiedBright Touch Maids & Bright Touch Janitorial DBA's reply
Thank you Mrs. Janeal. We look forward to taking care of your home cleaning needs again. Enjoy your clean home!
Overall good and thorough job. Some things I'm disappointed about is that bed sheets are left 6" short from the top of the mattress and not properly tucked under the bottom of the mattress completely. Upholstered furniture in living room wasn't vacuumed as advertised. Bathroom carpets not shaken out.Mar 14, 2017Verified
- What should the customer know about your pricing (e.g., discounts, fees)?We have standard pricing system for services. Home or building information is entered into our proprietary software for the most accurate and update to date pricing models.
- What is your typical process for working with a new customer?Most residential service quotes are given with the basic information provided. At times we may need some further information on larger properties to complete the process. We Handle small and large commercial facilities. Larger facilities may require an onsite walk through for the most accurate quote.
- What types of customers have you worked with?We work with all residential houses, apartments, corporate housing & commercial facilities.