FAQs
- What education and/or training do you have that relates to your work?
At True North Restoration of NW Atlanta, our team brings a high level of expertise backed by industry-leading education and training. Our qualifications include: IICRC Certification – We are certified by the Institute of Inspection, Cleaning, and Restoration Certification (IICRC), ensuring we follow the highest standards in water, fire, and mold restoration. Mold and Lead Certification – Our team is trained and certified to safely handle mold remediation and lead-based hazards, protecting both properties and occupants. 25+ Years of Collective Experience – With decades of combined experience, our professionals have encountered and successfully restored all types of property damage, allowing us to tackle even the most challenging restoration projects. These qualifications, combined with our commitment to ongoing training and staying up-to-date with industry advancements, make True North Restoration a trusted choice for expert property restoration.
- What types of customers have you worked with?
At True North Restoration of NW Atlanta, we have worked with a diverse range of customers, including: Homeowners – We help residential property owners recover from water, fire, mold, and storm damage while guiding them through the restoration and insurance claim process. Business Owners & Commercial Properties – From offices and retail spaces to warehouses and multifamily housing, we restore businesses quickly to minimize downtime and loss of revenue. Property Managers & Real Estate Professionals – We assist property managers, landlords, and realtors with restoration services that protect property values and ensure safe, move-in-ready spaces. Insurance Companies & Adjusters – We work closely with insurance professionals to provide accurate assessments, detailed reports, and efficient restoration services for policyholders. This experience allows us to tailor our services to meet the specific needs of each client, ensuring high-quality results and customer satisfaction.
- What advice would you give a customer looking to hire a provider in your area of work?
If you're looking to hire a restoration provider, here are some key things to consider to ensure you choose the right team for the job: 1. Verify Certifications & Experience Look for industry certifications like IICRC (Institute of Inspection, Cleaning, and Restoration Certification) and Mold & Lead Certification to ensure they follow industry standards. Ask about their experience—companies with years of hands-on restoration work will likely provide better results. 2. Check Reviews & Reputation Read online reviews and testimonials from past customers to gauge reliability and customer satisfaction. Ask for references or case studies of similar projects they’ve handled. 3. Ensure They Offer 24/7 Emergency Services Property damage, like water or fire damage, can worsen quickly. A provider offering fast response times can prevent additional damage and costly repairs. 4. Confirm Their Equipment & Techniques Ask about their restoration methods and whether they use advanced equipment for water extraction, drying, mold removal, and deodorization. Ensure they follow safety guidelines and best practices to protect your home or business. 5. Ask About Insurance Verify that the provider is licensed and insured to protect against liabilities. 6. Get Clear Communication Ensure they communicate clearly about the timeline, process, and any potential issues that may arise. By following these steps, you can hire a trustworthy, experienced, and efficient restoration provider who will restore your property properly and with care.