FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We provide transparent pricing with no hidden fees. Our quotes are based on the size of the home, the condition, and the type of cleaning you need. Every job is different, so we tailor the price to match the work required. Discounts available: • Recurring service discounts for weekly, bi weekly, and monthly clients • Multi property discounts • Promotional Discounts 15% off First Cleaning No surprise charges: • No extra fees without your approval • Final price always confirmed before we start • We bring all supplies and equipment at no additional cost Our goal is to give you fair pricing and a spotless result every time.
- What is your typical process for working with a new customer?
Our process is simple, organized, and focused on giving you a smooth experience. 1. Quick conversation We ask a few questions about your home or business, the number of rooms and bathrooms, and the type of cleaning you need. 2. Clear estimate We provide an honest quote based on size, condition, and service type. No pressure and no hidden fees. 3. Scheduling Once you approve the estimate, we book a day and time that works best for you. We always confirm the appointment and arrival window. 4. Professional arrival Our team arrives on time with all supplies and equipment. We follow a full SOP checklist to ensure a consistent golden standard clean. 5. Walkthrough and final check Before we leave, we do a walkthrough or send photos to confirm the work meets your expectations. 6. Ongoing service (optional) If you want recurring cleaning, we set up a schedule that keeps your home or business spotless.
- What education and/or training do you have that relates to your work?
I have more than twenty years of hands-on cleaning experience in a wide range of environments. I have worked in hospitals, schools, high rise buildings in Chicago, and residential homes. This background gave me advanced knowledge of sanitation, proper chemical use, time management, and detailed cleaning standards. Ongoing professional training: • Standard Operating Procedures for consistent quality • OSHA safety practices • Proper disinfecting methods • Post construction and renovation cleaning techniques • Equipment handling and maintenance • Residential deep cleaning best practices This combination of real world experience and structured training is the foundation of the golden standard we deliver to every customer.