- What should the customer know about your pricing (e.g., discounts, fees)?
I typically charge $50 an hour for most of my tech support services and training that involve me meeting a client at their home or business. For some repair or services, I may charge a flat fee, such as certain repairs, installations, or for data recovery. So, to some extent, it depends on the job. I can also work with clients remotely through screen sharing which is a little cheaper and works really well in certain instances.
- What is your typical process for working with a new customer?
Every customer is different, but typically I first assess their current skill level and together we determine what their most pressing needs are. From there we can usually come up with a plan of action and for resolving issues, or a training program to learn new skills.
- What education and/or training do you have that relates to your work?
I am a certified Apple Pro, and I worked at Apple for 4 years. I started using Apple computers in 1993, so I now have over 25 years of experience using Apple products and services. I've worked with hundreds of clients and customers over the last 10 years, both as an Apple employee and since I've started my business.