FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
1. Initial Inquiry & Consultation • Customer Reach-Out: The process usually starts when a customer reaches out to inquire about bartending services for their event. This may be via email, phone, or an online contact form on the business website. • Discovery Call or Meeting: A consultation is set up, either via phone, video chat, or in-person, where the service team can discuss the customer’s needs in detail. During this call, the team would ask questions like: • Event date and location • Estimated number of guests • Type of event (e.g., wedding, corporate gathering, private party) • Special requests (signature cocktails, preferred drink types, etc.) • Budget considerations 2. Proposal & Service Customization • Personalized Proposal: After gathering key details, the bartending service would send a personalized proposal that outlines the services they would provide, including: • A detailed drink menu (including alcohol, non-alcoholic options, signature cocktails) • Equipment and bar setup (e.g., portable bar, glassware, mixers) • Staffing requirements (how many bartenders for the event) • Pricing breakdown (including any additional costs, such as travel, setup fees, or alcohol provided) • Customization Discussion: The customer is encouraged to suggest any specific themes or preferences. For example, they may want custom cocktails, a unique drink station, or specific beverage selections. The bartending service can help tailor the menu and experience accordingly. 3. Contract Signing & Deposit • Contract Agreement: Once the customer agrees to the proposal, a formal contract is drawn up, outlining the event details, terms, and conditions. This document will include the agreed-upon services, timelines, and payment schedule. • Deposit Payment: A deposit is typically required to secure the booking. This helps the service team prepare for the event and ensures the commitment from both sides. The deposit amount is usually a percentage of the total service cost. 4. Planning & Coordination • Detailed Event Planning: As the event date approaches, the service will work with the customer (and potentially a wedding planner or event coordinator) to finalize all details. This could include: • Confirming drink orders, quantities, and alcohol choices • Discussing any logistical requirements for the venue (e.g., access to power, space for the bar, special permits) • Providing advice on drink quantities based on the number of guests • Staffing Confirmation: The service will finalize bartender and staff assignments. Depending on the size of the event, the number of bartenders, barbacks, or additional staff may be determined. 5. Event Day Setup • Arrival & Setup: On the day of the event, the bartending team arrives at the venue early to set up the bar and arrange everything needed for smooth service. This includes setting up the bar, glassware, and any specialty drink stations or cocktail displays. • Coordination with Event Team: The bartending service will often coordinate with the wedding coordinator or event planner to ensure timing is aligned with the overall event schedule (e.g., serving drinks during cocktail hour or ensuring a smooth transition to the reception). 6. Bartending Service During the Event • Service Execution: The bartenders will serve drinks throughout the event, ensuring timely service while maintaining a friendly and professional demeanor. They will also make sure that the bar area remains clean and organized. If the event includes a signature cocktail or special requests, they’ll focus on delivering those to enhance the guest experience. • Guest Interaction: The bartenders engage with guests, ensuring they have a positive experience while maintaining control over alcohol service (e.g., cutting off intoxicated guests, following age restrictions). 7. Event Wrap-Up & Breakdown • Closing the Bar: As the event winds down, the bartending team will start closing the bar and packing up any remaining equipment. If alcohol was provided by the service, the team would ensure that any leftover stock is accounted for. • Cleaning Up: After all drinks are served, the bartenders will clean the area, pack up all equipment, and leave the venue as clean and organized as it was before they arrived. 8. Post-Event Follow-Up • Feedback Request: After the event, Simplyyy Service Mobile Bartending may reach out to the customer to gather feedback about the service and overall experience. This is helpful for refining services and ensuring customer satisfaction. • Final Invoice & Payment: Any remaining balance (if not already paid) will be settled, and the customer will receive a final invoice.
- What is your typical process for working with a new customer?
Simplyyy Service Mobile Bartending may have started with a passion for mixology and a commitment to creating exceptional experiences for clients. Initially, the service may have catered to smaller private events, offering cocktail services for intimate gatherings, birthdays, or even corporate events. Over time, the team likely noticed the increasing popularity of mobile bartending for weddings and large parties, as couples and event organizers sought a unique touch to make their events stand out. Understanding the importance of tailoring drink options to fit the theme of weddings and the preferences of a wide variety of guests, Simplyyy Service Mobile Bartending expanded its offerings. This included creating signature cocktails, providing professional service, and ensuring a memorable guest experience. As they gained more experience and honed their craft, they began specializing in larger events such as weddings, where the guest list can range from 100 to 276 attendees. They likely built a reputation through word of mouth, by offering personalized service, quality drinks, and reliability at large events. Over time, the business expanded to accommodate the logistics and setup required for handling larger receptions, gaining more recognition as a go-to service for wedding receptions and other events requiring professional bartending.
- What education and/or training do you have that relates to your work?
For a business like Simplyyy Service Mobile Bartending, education and training would typically revolve around both bartending skills and business management, ensuring the team is equipped to provide excellent service for events like weddings and large receptions. Here’s an overview of potential qualifications that would relate directly to their work: 1. Bartender Certification & Mixology Training • Bartending Schools or Programs: Many mobile bartenders have attended formal bartending schools where they learn the basics of drink preparation, customer service, and alcohol safety. Some programs may also cover mixology, teaching bartenders how to craft unique and high-quality cocktails. • TIPS Certification (Training for Intervention Procedures): This is a popular certification program for bartenders to help them recognize signs of intoxication and how to responsibly serve alcohol. It also covers liability issues and customer safety, which are important for large events like weddings. • Craft Cocktail & Advanced Mixology Training: To offer signature cocktails or unique drink experiences, bartenders often undergo additional training in specialized mixology techniques. This allows the team to customize drink offerings for events, particularly those that require a touch of creativity, such as weddings. 2. Customer Service & Event Management Experience • Customer Service Training: Mobile bartenders need strong customer service skills to manage a wide variety of guests and ensure they enjoy their experience. Training in this area can come from previous roles in the hospitality industry, such as working in restaurants or hotels. • Event Planning & Coordination: For a mobile bartending service catering to weddings, event management experience is invaluable. Team members might have background knowledge or training in logistics and coordinating the bar setup and service for large groups. This training can come from previous experience in event planning or working closely with wedding coordinators. 3. Alcohol Laws & Regulations Knowledge • State-Specific Alcohol Regulations: In Georgia, there are specific regulations regarding the serving of alcohol at public and private events. Mobile bartenders in the Savannah area need to be knowledgeable about local laws related to alcohol service, permitting, and the age requirements for alcohol consumption. Providers often have their team trained to ensure compliance with these laws. • Responsible Alcohol Service Training: Beyond certifications like TIPS, mobile bartenders may undergo training in responsible alcohol service. This helps them handle situations such as refusing service to intoxicated guests or managing underage drinking. 4. Business & Marketing Training • Entrepreneurship & Small Business Management: Since Simplyyy Service Mobile Bartending is independently owned, the team have received education or training in small business management, covering essential topics like marketing, client relations, financial management, and operations. This training helps them run a successful mobile bartending business while ensuring a smooth, professional service. • Branding & Social Media: Effective branding and marketing are essential for attracting wedding clients and large events. Simplyyy Service may have invested in training to effectively market their services through social media, creating a strong online presence to attract prospective clients. 5. Hands-On Experience & Apprenticeship • On-the-Job Training: For many bartenders, the most valuable education comes through real-world experience. This includes working at various events, learning how to handle different types of guests, managing bar inventory, and perfecting service techniques. Experience at large events like weddings allows bartenders to anticipate the specific needs of clients, making them better equipped to handle high-volume, fast-paced situations. 6. Continual Learning & Workshops • Workshops and Seminars: Some mobile bartenders may regularly attend workshops or seminars related to trends in the bar and event industries, such as new drink trends, seasonal cocktails, or customer service improvements. These opportunities help them stay up-to-date with the latest industry best practices. This combination of formal education, certifications, hands-on experience, and continued learning helps a service like Simplyyy Service Mobile Bartending deliver high-quality service to clients, ensuring guests are happy, safe, and well taken care of at weddings and large receptions.