PC Tech-Con, Technical Consultant Group
PC Tech-Con, Technical Consultant Group

PC Tech-Con, Technical Consultant Group

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Introduction: Our top priority is not the bottom line, we are focused on making sure that our clients have a positive experience! We teach our clients! By educating our clients, it reduces their need to contact us and pay for repairs. While this may seem to be counter intuitive to a business model, you must keep in mind that part of our mission is to ensure customer service and satisfaction. We rely on word of mouth advertising and our good reputation. A happy customer = more happy customers. Providing customers with information regarding their system and then seeing the light bulb go off indicating that they understand what I am trying to teach them is a very rewarding. By educating our clients, it reduces their need to contact us and pay for repairs. While this may seem to be counter intuitive to a business model, you must keep in mind that part of our mission is to ensure customer service and satisfaction. We rely on word of mouth advertising and our good reputation. A happy customer = more happy customers.
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FAQs

  • What education and/or training do you have that relates to your work?

    Yes, as the owner of PC Tech-Con, it is very important for me to make certain that I am on-top of my game! I just re-certified with Dell in April of 2011 - below are my certifications from April >>Dell Certifications – DDT ID 240565 > Customer Handling Skills Certification o DCSE Cert ID 802 o ID 2243738 > Foundations 2010 Desktop Certification o DCSE Cert ID 3016 o ID 2244566 > Foundations 2010 Portables Certification o DCSE Cert ID 2003 o ID 2244533 > Portables Inspiron M301Z & N301Z Certification o DCSE Cert ID 3013 o ID 2244568 > Onsite Troubleshooting Certification o DCSE Cert ID 3028 o ID 2245235

  • What advice would you give a customer looking to hire a provider in your area of work?

    Review what other customers have to say about a company before hiring them. Our site has our client feedback section available for your review. http://pctechcon.com/v2/?cat=22